Vice President, Franchise Operations

Edible Arrangements, LLC • Atlanta, GA

57d • Hybrid

About The Position

The VP of Franchise Operations will drive strategic and operational excellence across both the franchise network and the company's 25+ corporate-owned locations, ensuring alignment with the company’s growth objectives and standards. This executive role will lead efforts to optimize store performance, enhance franchise support and implement best practices that elevate customer satisfaction and brand consistency. Serving as the chief liaison between corporate leadership and franchise partners, the Head of Franchise Operations will work collaboratively to advance the brand’s vision, develop revenue-generating initiatives and ensure compliance with company policies and industry standards.

Requirements

• Bachelor’s degree in Business Management, or related field; MBA or advanced degree preferred.
• Minimum 10+ years of experience in franchise operations, retail operations, or multi-unit management with a focus on driving business growth.
• 5+ years of experience leading corporate-owned (company-operated store operations, with direct responsibilioty for performance, people leadership, and operational execution.
• 5-7 years in senior management role, ideally at the Director level or above, demonstrating strategic planning, operational execution, team leadership and cross-functional collaboration.

Responsibilities

• Lead the development and execution of operational strategies to enhance franchise productivity, profitability, and brand consistency across all markets.
• Build strong, collaborative relationships with franchisees to understand their business needs, provide support for day-to-day operations, and drive business performance. Identify and address franchisee challenges proactively.
• Ensure all franchise operations adhere to company standards, policies, and procedures, including service quality, customer experience, and operational consistency.
• Oversee and analyze financial and operational performance metrics, identifying opportunities for improvement and ensuring goals are met. Develop budgets, manage resources, and guide investments in technology, training, and personnel.
• Oversee the creation and delivery of training programs to enhance franchisee and team effectiveness, focusing on customer experience, product knowledge, and operational efficiencies.
• Partner with Marketing, Finance, Franchise Development, Legal and Compliance and other departments to deliver integrated support and initiatives that advance the company's strategic goals and drive franchise success.
• Identifymarket trends and competitive opportunities, implementing innovative solutions to keep the franchise system aligned with industry developments and customer expectations.
• Advocate for franchisee interests within the executive team, ensuring feedback from the field informs company strategies, policies, and new initiatives.

Benefits

• Onsite work environment with work-from-home flexibility, fostering collaboration and relationship building with peers, cross-functional partners and leadership.
• The stability and resources of an industry-leading company successfully operating for 25 years, with the agility and innovation of a startup, allowing you to make a significant impact and shape our future.
• Growth & Development – Each team member has a visible and immediate impact on the business, offering abundant opportunities for personal and professional growth as we scale in size and sophistication.
• Healthcare plans that include health/dental/vision insurance, 401K Plan, company-paid life insurance and short-term disability, flexible spending account options and more.
• Paid time off, including sick days & holidays to support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive