Vice President, Field Services

Verra Mobility • AZ

66d

About The Position

As Vice President, Field Services, you will be a visionary and strategic leader responsible for orchestrating the success of our North American Field Services organization. You will oversee regional field operations, the Command Center department, Fleet Management, driving operational excellence, innovation, and scalability across a complex network of internal teams and third-party partners. You will play a pivotal role in shaping the future of field services, balancing long-term strategy with hands-on execution. Your leadership will be essential in transforming operations through data-driven decision-making, continuous improvement, and a relentless focus on customer experience and cost control.

Requirements

• BS/BA degree required
• 7+ years of experience leading Field Services operations
• 7+ years of experience leading Remote Technical Support (Command Center) operations
• 2+ years of experience leading Fleet Management operations
• Experience leading geographically dispersed teams across North America or globally.
• Demonstrated success leading enterprise-wide initiatives at the executive level, including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of consistently positive client experience and SLA attainment.
• Excellent organizational and time management skills, ability to take the initiative, use good judgment, demonstrate a strong sense of urgency and follow-up, and carry multiple projects through to completion.
• Qualified candidates will possess exceptional statistical/analytical skills, exemplary problem-solving abilities, and show initiative to get ahead of potential out-of-compliance processes.
• Proven track record of building and maintaining good internal and external working relationships.
• Demonstrated business process engineering/re-engineering experience using Six Sigma, Lean, or other formal process improvement methodology.
• Excellent verbal/written communication and presentation skills, including a collaborative management style.

Nice To Haves

• MBA or Master’s in Operations Management, Engineering, Supply Chain, or related field.
• Lean Six Sigma Training and Certification (Green belt or Black belt)
• PMP (Project Management Professional)
• ITIL4 Certification
• Experience in the photo enforcement industry

Responsibilities

• Lead and evolve the Field Services organization, including internal teams and third-party vendors, to deliver consistent, high-quality service across the U.S. and Canada.
• Oversee Command Center operations to ensure real-time monitoring, incident response, problem management, and service continuity.
• Direct Fleet Management strategy, optimizing asset utilization, maintenance, and lifecycle planning.
• Manage multiple operational P&Ls, including forecasting, budgeting, and performance tracking.
• Champion a customer-focused culture and lead change management initiatives that align with enterprise goals.
• Develop and execute strategic plans across people, processes, and technology to support growth and scalability.
• Collaborate with cross-functional teams to identify and resolve operational challenges, improve service delivery, and enhance field technician support.
• Apply continuous improvement methodologies such as Lean and Six Sigma to streamline processes and reduce defects.
• Monitor key performance indicators and use data analytics to drive decision-making and operational enhancements.
• Represent Field Services in executive forums, contributing to enterprise-wide strategy and planning.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees