Vice President Enterprise Operations

Mastercard • New York, NY

48d • $211,000 - $353,000

About The Position

Vice President Enterprise Operations Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Data Center & Network Services organization is looking for a Vice President / Head of Network Service Assurance. This role is responsible for leading the strategic planning, execution, with service assurance. This role demands a visionary leader with deep expertise in networking technology, operational support, and a strong focus on operational excellence.

Requirements

• Degree in Engineering, Telecommunications, or a related field (Master’s preferred).
• 10+ years experience in network implementation and operations, with significant leadership exposure in multinational environments.
• Demonstrated success in managing large-scale, cross-border projects.
• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead the response to major incidents, ensuring quick resolution and minimal impact.
• Coordinate root cause analysis (RCA) for network outages or degradations.
• Drive post-incident reviews and implement corrective/preventive actions.
• Analyze network performance trends, KPIs, and usage patterns.
• Generate regular service performance reports for internal stakeholders and customers.
• Identify degradation or anomalies in service performance before they become critical.
• Work closely with NOC, engineering, operations, and vendor teams to address service issues.
• Act as a central point of contact for service quality-related escalations.
• Coordinate with product and planning teams to ensure new services are launched with the proper assurance processes.
• Evaluate, implement, and maintain service assurance tools (e.g., Gluware , SevOne, etc.).
• Advocate for automation in fault detection, diagnostics, and recovery processes.
• Ensure new services and network changes are properly tested and monitored.
• Oversee the integration of new technologies into existing assurance processes.
• Proactively identify areas for service improvement and drive initiatives to enhance reliability and customer satisfaction.
• Maintain quality assurance standards for network services.
• Ensure service assurance activities comply with regulatory and security standards.
• Support audits and ensure proper documentation of service performance and incident handling.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees