Vice President, Engineering
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. If you like to challenge the status quo and desire to use best in class technology, it's time to join the GMST organization which strives for continuous innovation. Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and forward-thinking Technology VP to join us on our mission. How will you make an impact in this role? Responsibilities will include: • Collaboration with key business partners to help drive the strategic vision, technical design, development, and delivery of strategic roadmaps and prioritized initiatives across a portfolio of software products / Technology Platforms to ensure they met the evolving needs of American Express and its merchants. • Driving key architectural decisions and design considerations to ensure system scalability and resiliency. • Building a culture of “AI First” for innovation, development across teams, delivering dynamic software solutions, and inspiring change. • Leading a team of successful, forward-thinking, creative, multi-functional Engineering Leaders (Directors, Scrum masters, Engineers, Project Managers, and Architects) to enable delivery across various products including but not limited Merchant Payments, DevOps, and Compliance. • Accountability for delivery, quality, and operational metrics of a portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management as well as cost efficiency. • Building a culture of innovation, and development across teams, delivering dynamic software solutions, and inspiring change. Outcomes: • Ongoing evolution of Amex merchant platforms to be innovative, adopting emerging technologies using distributed architecture. • Continual evolution of the roadmap and strategy. • Heavily influence the success of the team’s goals. • Consistent delivery of business value and return on investment. • Strong performance on portfolio metrics, including High Availability, Resiliency, Performance and Cost. • Improve productivity, quality, and delivery velocity by strengthening DevOps culture and support solutions that enable continuous integration/delivery to bring the reduction in cycle time.
Requirements
- Bachelor’s degree in computer science, engineering, or related field required; advanced degree preferred.
- 6+ years demonstrated senior technical leadership experience leading highly sophisticated, ambitious, multi-functional technology software teams.
- 10+ years of hands-on engineering and/or software development.
- 5+ years of large-scale capabilities product engineering experience with modern tools and delivery methods in a sophisticated environment (i.e., AI/ML, DevOps, CD/CI, Agile, etc.).
- Experience leading large scale Agile portfolio delivery and solution integration.
- Technical expertise related to the core components of the tech stack, as well as delivery optimization techniques in a ‘total dev’ continuous delivery environment.
- Ability to understand the overall picture of a product roadmap (1 – 3 years) and collaborate to identify architecture roadmap.
- Deep functional knowledge of AXP organization and business processes to effectively influence software solutions.
- Ability to lead multiple priorities and rapidly guide the organization through change moments.
- Demonstrate thought leadership to overcome challenges and inspire change.
- Understand how effectively deliver innovative products that link customer needs and business drivers together.
- Possess extraordinary influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process.
- Excellent leadership skills, with the ability to impact all levels across functions, conduct intelligent business and technology conversations with SVP and/or EVP level business leaders.
- Demonstrated success integrating AI or autonomous capabilities into mission-critical systems, ideally within regulated industries
- Deep experience building high-availability, high-throughput distributed systems in cloud-native environments
- Able to lead with an external view, adopt industry change to drive effectiveness into engineering and delivery processes, building bold solutions.
- Experience in building high quality and efficient Engineering teams with a strong engineering approach.
- Attract, retain, and develop the best engineering talent in the market; mentor, and cultivate technology leaders within the team.
- Able to define precise, well-understood objectives and key results for the department, teams, and individuals.
Responsibilities
- Collaboration with key business partners to help drive the strategic vision, technical design, development, and delivery of strategic roadmaps and prioritized initiatives across a portfolio of software products / Technology Platforms to ensure they met the evolving needs of American Express and its merchants.
- Driving key architectural decisions and design considerations to ensure system scalability and resiliency.
- Building a culture of “AI First” for innovation, development across teams, delivering dynamic software solutions, and inspiring change.
- Leading a team of successful, forward-thinking, creative, multi-functional Engineering Leaders (Directors, Scrum masters, Engineers, Project Managers, and Architects) to enable delivery across various products including but not limited Merchant Payments, DevOps, and Compliance.
- Accountability for delivery, quality, and operational metrics of a portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management as well as cost efficiency.
- Building a culture of innovation, and development across teams, delivering dynamic software solutions, and inspiring change.
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Executive
