Vice President, Employee Technology Experience

The Gap•Pleasanton, CA

43d•$300,000 - $330,000

About The Position

We are seeking a visionary and customer-obsessed Vice President of Employee Technology Experience to lead the strategy, design, and delivery of exceptional technology experiences for our employees. This role is responsible for ensuring that every interaction employees have with technology-across our distribution centers, stores, and corporate headquarters-is seamless, efficient, and empowering. As the VP of Employee Technology Experience, you will be the voice of the end-user within the technology organization, driving a user-centric culture and aligning digital workplace technologies with business outcomes. You will lead a cross-functional team encompassing end-user computing, enterprise collaboration tools, field technology support, and experience analytics.

Requirements

15+ years of progressive IT leadership experience with a strong focus on employee experience, end-user technology, or workplace services.
Proven success in multi-site environments including retail stores, distribution centers, and corporate HQs.
Deep understanding of experience management platforms (e.g., Qualtrics, Nexthink, or similar), ITSM/ITIL, and DEX analytics.
Strong track record of building high-performing teams and driving cultural change across a diverse workforce.
Executive presence with excellent communication, influencing, and storytelling skills.

Nice To Haves

Experience leading technology transformation or digital workplace modernization in a retail, logistics, or large enterprise environment.
Knowledge of accessibility standards, employee journey mapping, and inclusive design principles.
Familiarity with agile service design, DevOps collaboration, and ITIL 4 principles.

Responsibilities

Define and execute the enterprise-wide Employee Technology Experience strategy aligned to the needs of store associates, DC workers, and corporate staff.
Serve as the champion for digital employee experience, influencing senior leadership on investment priorities and experience outcomes.
Build strategic roadmaps for workplace technology, service design, and field support capabilities that evolve with business growth.
Lead the teams responsible for deskside and field support, AV and executive tech support, self-service platforms, and collaboration tooling (e.g., M365, Zoom, Slack).
Partner with infrastructure, cybersecurity, and application teams to proactively resolve friction points impacting end-user productivity and meeting compliance standards.
Own the experience measurement framework, using data such as DEX scores, NPS, telemetry, and feedback loops to drive continuous improvement.
Collaborate with Store Operations, Supply Chain, and HR to ensure the technology journey aligns to frontline and back-office employee expectations.
Drive change management and adoption strategies for new tools and platforms with an emphasis on training, accessibility, and inclusivity.
Identify and implement modern workplace technologies (e.g., virtual assistants, digital signage, mobile-first tools) that simplify and enhance the employee experience.
Lead pilots and innovation labs to test and validate emerging technologies for relevance in a retail operating environment.

Benefits

Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.
Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
Employee stock purchase plan.
Medical, dental, vision and life insurance.

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