Vice President- Digital Program Manager Agentic AP

Genpact • New York, NY

76d • $160,000 - $200,000 • Hybrid

About The Position

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Inviting applications for the role of Vice President- Digital Program Manager Agentic AP. In this role, we are looking for a Digital Program Manager with deep expertise in Agentic AP to lead strategic transformation programs across enterprise clients. The Digital Program Manager will drive large-scale Salesforce programs that integrate Agentic AI, Large Language Models (LLMs), and Accounts Payable (AP) process automation. This role requires a unique blend of Salesforce expertise, AI innovation, and finance domain knowledge to deliver intelligent, automated, and scalable digital solutions.

Requirements

• Bachelor's degree in Engineering, Computer Science, Business, or related field; MBA or equivalent preferred.
• Relevant years of experience in program/project management roles, with at least relevant experience of direct Salesforce program leadership.
• Strong hands-on experience across Salesforce products: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or Industry Clouds.
• Proven track record in delivering enterprise-scale Salesforce implementations (multi-cloud or multi-geo).
• Strong understanding of Agentic AI architectures, Large Language Models, and their enterprise applications.
• Deep understanding of Salesforce ecosystem, AppExchange solutions Salesforce integrations (REST/SOAP APIs, MuleSoft, etc).
• Solid knowledge of Accounts Payable processes and finance operations.
• Expertise in Agile/Hybrid project management methodologies and budget/resource planning.
• Familiarity with data migration, Lightning components, and declarative automation (Flow, Process Builder).

Nice To Haves

• Salesforce certifications: PMP, Salesforce Administrator, Salesforce App Builder, or Salesforce Consultant certifications.
• Agile certifications (CSM, SAFe Agilist) strongly preferred.
• Exposure to GenAI tools (OpenAI, Anthropic, Azure OpenAI) and workflow orchestration platforms.
• Familiarity with Jira, Confluence, and DevOps pipelines (Gearset, Copado).
• Experience working in domains like BFSI, Healthcare, CPG, or Manufacturing is a plus.

Responsibilities

• Define and execute multi-year Salesforce transformation roadmaps aligned with business objectives.
• Lead end-to-end delivery of Salesforce initiatives leveraging Agentic AI and LLM technologies for AP process transformation programs across multiple business units.
• Translate client business needs into scalable Salesforce architecture and program delivery models.
• Ensure program governance, risk management, and delivery excellence.
• Collaborate with AI/ML teams to design and implement intelligent workflow automation, and generative AI use cases within Salesforce (e.g., invoice processing, supplier interactions, predictive analytics).
• Translate AP business requirements (invoice lifecycle, vendor management, approvals, GL coding) into Salesforce-based digital solutions.
• Develop multi-phase roadmaps integrating Salesforce, AI models, and AP platforms to enable intelligent automation.
• Serve as a trusted advisor to client executives and stakeholders, providing strategic guidance on Salesforce capabilities and best practices.
• Manage executive-level communication, presenting progress, value realization, and risks in business terms.
• Align business, IT, and vendor teams to ensure Salesforce adoption and measurable ROI.
• Lead cross-functional global teams including Salesforce consultants, architects, developers, and business SMEs.
• Champion Agile methodologies for iterative and scalable Salesforce delivery.
• Oversee integration of Salesforce with enterprise applications (ERP, Data Platforms, Cloud).
• Drive end-to-end accountability for program budgets, timelines, and business outcomes.
• Provide executive-level reporting on progress, risks, dependencies, and impact.
• Ensure successful deployment and user adoption of Salesforce solutions across global organizations.
• Introduce emerging technologies and best practices to continually improve program outcomes.
• Measure and report on value realization (customer experience, sales productivity, service efficiency, etc.).
• Own program financials, including forecasting, resource allocation, and vendor/partner management.
• Ensure cost-effective delivery and ongoing optimization of Salesforce investments.
• Partner with Salesforce and ecosystem partners (ISVs, SIs) to maximize business value.

Benefits

• Lead AI-first transformation - Build and scale AI solutions that redefine industries.
• Make an impact - Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build.
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees