Vice President- Digital Engineering Services Insurance Solutions Leader

Sutherland Global • Troy, NY

162d • Remote

About The Position

The Vice President - Solutions Leader, DES, is a pivotal leadership role within the DES practice, responsible for developing and delivering innovative, multi-tower end-to-end Digital solutions that drive large-scale business transformation. This client-facing role blends strategic vision, solution development, and practice leadership to build domain-centric offerings while interpreting and aligning client needs with standardized solution frameworks. As a senior leader, the VP will engage cross-functional teams, form strategic alliances, and leverage emerging technologies, including platforms, automation, and analytics, to deliver measurable outcomes and a competitive edge in the marketplace. The role requires a deep understanding of industry trends, an ability to translate client requirements into comprehensive solutions, and strong collaboration across sales, service delivery, and other partners to ensure seamless execution. This position demands extensive experience in service delivery, solution planning, digital transformation, and global team leadership. The successful candidate will have a proven track record in managing complex deal shaping, cost modeling, and Lean Six Sigma initiatives, coupled with the ability to manage virtual teams in a dynamic, fast-paced environment. Strong analytical, communication, and leadership skills are essential, with flexibility to travel and work across time zones as needed.

Requirements

• Extensive experience in service delivery, solution planning, digital transformation, and global team leadership.
• Proven track record in managing complex deal shaping, cost modeling, and Lean Six Sigma initiatives.
• Strong analytical, communication, and leadership skills.
• Flexibility to travel and work across time zones as needed.

Responsibilities

• Lead the creation of industry-specific digital solutions by collaborating with internal teams and forming strategic alliances to differentiate offerings and drive large deal pipelines.
• Enhance the practice's overall capabilities through a focus on people, process, and technology to ensure continuous improvement and competitive advantage.
• Stay informed on industry trends, competitor activities, and emerging technologies to develop forward-thinking solutions that meet market demands.
• Understand client needs and translate them into comprehensive solutions, including detailed proposal offerings, solution plans, transformation strategies, and cost estimates, using standardized processes and offerings.
• Back up solution proposals with data, proof points, and thorough analysis, ensuring that the solutions are feasible and well-substantiated.
• Coordinate internal approvals and align with various teams to ensure that the proposed solutions are accurate, feasible, and compliant with organizational policies.
• Work closely with the sales team to represent the solution offering to clients and ensure alignment between the solution and contract terms.
• Collaborate with the service delivery team to architect the overall delivery model, ensuring the solution can be effectively implemented and sustained.
• Lead initiatives to incorporate new technologies such as Robotic Process Automation (RPA) and analytics into the solution architecture to deliver measurable outcomes for clients.
• Ensure a smooth handoff to the delivery teams by clearly defining solution assumptions, service delivery locations, and cost structures.
• Drive Lean Six Sigma and process re-engineering initiatives to enhance solution delivery and improve efficiency.
• Conduct discovery sessions, perform due diligence, and deliver detailed reports that provide insights and recommendations for client solutions.
• Manage a global team of senior experts, fostering collaboration across functions such as solutions, digital tools, automation, and transition capabilities.
• Support and influence sales, service delivery, and support teams to craft compelling client propositions and win new business.
• Be available to travel and work across different time zones as needed to support global client engagements.

What This Job Offers

• Career Level: Executive
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees