Vice President - Digital Advisor/Sales - Service Now

Genpact-posted 2 months ago

$160,000 - $200,000/Yr

Full-time • Senior

Remote • New York, NY

5,001-10,000 employees

Administrative and Support Services

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At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Inviting applications for the role of Vice President - Digital Advisor/Sales - Service Now. The Senior Digital Advisor / Sales will be a member of a dynamic team driving growth of digital solutions in a prioritized portfolio of accounts. Creating, shaping, and responding to the ever-increasing new challenges being faced within one of the specific industry verticals such as consumer goods, retail, Banking & financial services, in support of Genpact's Sales and Transformation Services community.

Act as a trusted advisor in establishing relationships and assisting clients think through challenging business opportunities.
Demonstrate an understanding of a client's business and use Digital technologies to craft transformational value propositions for the clients.
Proactively create, identify, and develop opportunities for SaaS solutions (specifically focusing on Service Now).
Provide domain and digital solution expertise and support to internal teams including participation in RFI, RFP, proactive bids, customer-facing envisioning sessions/demonstrations, assessments, and workshops.
Collaborate with other cross functional teams to assess and scope new opportunities.
Own revenue and bookings targets for dedicated SaaS products and maintain up to date revenue forecasts and status in the enterprise CRM system.
Expand Genpact's positioning in the market by helping develop new offerings and thought leadership marketing.
Own delivery estimations, solutioning and pricing for proposed client solutions.
Work closely with Genpact and client legal in the creation and review of customer commercial agreements, License / SaaS, SOW, Change requests.
Work in close partnership with Genpact Sales, Solutions, SMEs, and other consulting leaders within Genpact.

Leaders with deep domain and proven knowledge and experience in Digital Licensed & SaaS products, specifically Service Now solutions and offerings.
Experience and comfort carrying a sale, booking, and margin target.
Leaders who are passionate about the opportunity to tackle a role that will have a multiplier effect in creating a highly differentiated and scalable transformation services business for Genpact.
Experience in either a Software/SaaS company or similar consulting firm.
The ability to clearly articulate the value and benefits of Genpact's digital & transformation solutions to both a business and technical audience.
Relevant Industry and Sales experience.
Deep expertise in Software/SaaS specifically around Service Now.

Deep expertise in one or more specific industry verticals such as consumer goods, retail, banking & financial services.
Experience in driving front, middle, back-office transformation in Banking.
Experienced in applying groundbreaking digital technologies to solving business problems.
Relevant vertical/proven experience with understanding of business dynamics based on digitalization and digital disruption.
Good cultural fit - role model in (CI)2 i.e., curious, incisive, and courageous, on a bedrock of integrity.
Good collaboration orientation to work across Genpact, client teams and Genpact's SaaS partners.
Technical understanding of SaaS architecture, integrations, and domain expertise.
Commercial understanding with the ability to solution, estimate, and negotiate commercial constructs.
Ability to engage, and work with C level executives on the client side.

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation.
Make an impact - Drive change for global enterprises and solve business challenges that matter.
Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities.
Work with the best - Join 140,000 bold thinkers and problem-solvers who push boundaries every day.
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness allow your ideas to fuel progress.

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