Vice President, Customer Success Manager - Sapphire Reserve

JPMorgan Chase • New York, NY

421d

About The Position

The Customer Success Manager role at JPMorgan Chase & Co. focuses on enhancing the customer journey within the Consumer & Community Banking division. This position is responsible for building and maintaining strong customer relationships, driving product adoption, and leveraging strategic content initiatives to improve user engagement and product utility. The role requires collaboration with various teams to ensure effective onboarding and alignment of content strategies with customer needs.

Requirements

• 5+ years of experience in customer success roles in product, technology, or content-driven environments.
• Demonstrated ability to influence product adoption, customer retention, and content engagement.
• Excellent communication and interpersonal skills to engage and influence stakeholders at all levels.
• Proven ability to learn new technologies and teach them to others.

Responsibilities

• Drive product adoption, expansion, and retention through effective engagement strategies and content alignment.
• Conduct regular and proactive account meetings to share best practices, provide use case demonstrations, and gather feedback.
• Guide customers through the onboarding process, setting up products according to their requirements.
• Collaborate with the growth team to align onboarding processes with content strategies that drive product traction and user retention.
• Track key success metrics and provide data and feedback to inform new features and growth initiatives.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed