Vice President, Customer Relationship Executive/NatSec Subject Matter Expert

MetaPhase Consulting•Reston, VA

1d•Hybrid

About The Position

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it. Together, we know our people are our difference—for our clients and our colleagues. Are you ready to: Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients? Learn and grow by taking advantage of every opportunity available to you? Be the difference and make it happen? The Client Relationship Executive (CRE) at MetaPhase serves as a strategic, client-facing leader who deeply understands the mission, structure, and challenges of the agency they support. This role blends relationship building, mission insight, and strategic partnership, without carrying the formal revenue or financial ownership of a Client Account Executive. Instead, this individual ensures client satisfaction, loyalty, and long-term engagement, helping MetaPhase expand its value and impact within the agency. Reporting Structure and Role Alignment: The Executive shall report to the Chief Growth Officer (or, until such position is filled, directly to the Chief Executive Officer). The Executive will work in close collaboration with Market Leaders and Delivery Directors/Senior Managers, but will not report to Market Leaders, nor will Market Leaders report to the Executive. The intent of this role is to drive alignment with the Company’s corporate objectives, including revenue growth, profitability, market share expansion, and increased market presence, while operating in close coordination with MetaPhase’s long-term strategic priorities.

Requirements

Must have an active Top Secret clearance.

Responsibilities

Engage regularly with agency stakeholders to understand their mission needs, pain points, and feedback.
Serve as a familiar, trusted face who represents MetaPhase across all touchpoints
Foster authentic relationships grounded in transparency, consistency, and service
Proactively ensure high client satisfaction by addressing risks or challenges early
Help sustain long-standing programs and maintain a positive perception of MetaPhase's work. Identify key inflection points (e.g., leadership changes, funding shifts) to guide internal readiness
Act as a conduit between clients and internal teams to escalate and resolve delivery, personnel, or performance issues quickly; work closely with the Market Leaders to resolve the problem
Work closely with Delivery Leads and PMs to troubleshoot client concerns
Keep clients informed of updates, changes, or new capabilities that may benefit their mission
Coordinate briefings, leadership check-ins, and informal touchpoints
Works closely with Market Leader and Delivery Teams to identify new opportunities, gaps, or adjacent needs based on firsthand client conversations
Feed insights to Market Leader and Capture Teams (CRE, ML and Capability) to shape pipeline, white papers, or solutioning
Help position MetaPhase as a trusted problem-solver, not just a vendor
Gather ongoing insights from client interactions to inform capability development and delivery improvements
Share real-time intel with internal teams to stay responsive to mission shifts
Develop and maintain a map of agency stakeholders, influencers, and decision-makers
Build relationships at multiple levels — from frontline users to SES and CXO leadership
Champion the client’s mission and perspective internally at MetaPhase
Help ensure that delivery, capture, and executive decisions remain mission-aligned
Track satisfaction, engagement frequency, and risk indicators
Report insights to the CGO and Growth Team to inform strategic decisions
Provide recommendations based on field experience, mission context, and market trends
Collaborate with Market Leaders to shape go-to-market posture, proposals, and partner alignments