Vice President, Customer Experience
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About The Position
This position leads the Customer Experience organization to provide innovative experience solutions and is responsible for the strategic vision and guardianship over the customer experience. This role is responsible for developing and delivering the company’s customer experience strategy and roadmap, including end-to-end customer journey management incorporating the role of technology, AI, and the collection and customer experience insights for strategic advantage, growth, and other business goals. This highly collaborative position will engage across operations, back-office functions, dispatch and field operations. Oversees all components of the customer journey to shepherd its alignment with WM's customer-centric focus value and supporting WM's growth goals. This role is based in Houston, TX.
