Vice President, Customer Experience Policy Administration
Equitrust Life Insurance Company•West Des Moines, IA
466d
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About The Position
The Vice President, Customer Experience at EquiTrust Life Insurance Co. is responsible for leading and managing the Policy Administration team to achieve company-wide goals. This senior leadership role involves developing and implementing a comprehensive customer experience strategy, overseeing all customer interaction channels, and driving modernization and technical improvements in business processes. The VP of CX acts as a mentor and coach, ensuring alignment with the company's values and fostering a culture of continuous improvement and customer-centricity.
