Vice President Customer CARE
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About The Position
Southwest firmly believes that our People are our greatest asset, and Leaders within the Company support our People by ensuring all have equal opportunity for learning and personal growth. The VP Customer CARE will provide strategic Leadership through overseeing all aspects of customer support, service operations, disruption management, and experience enhancements to drive performance, efficiency, and innovation across the organization's functions. This role will enhance our staffing model, advance our intra-day staffing progress, and streamline all aspects of Customer CARE's operational analytics. They'll also leverage insights and experience to deliver on Southwest initiatives to achieve strategic objectives while ensuring readiness and support for our Employees. The VP Customer CARE is passionate about connecting with and developing our People to best serve our Customers, and they are excited to embrace innovation and continuous improvement in this important and impactful space.
