Vice President, Customer Account Management

Iterable

85d • $228,000 - $285,000

About The Position

The Vice President of Customer Account Management (CAM) will be a senior leader with proven ability to identify account management talent, build, manage and motivate a high-performance team globally, and deliver strong revenue growth. Extensive experience with managing both a volume-based business with a focus on enterprise-level SaaS companies, typically $50k+ ARR.

Requirements

• 10+ years of enterprise-class software account management leadership experience
• Proven track record of growing existing enterprise business, typically $50k+ ARR
• Experienced building relationship with C-suite level decision makers over longer upsell sales cycles
• 3+ years experience managing managers in a customer selling
• Proven ability to grow, manage and motivate high performance customer account teams
• Experienced using CRMs, Business Intelligence and other revenue tools
• Operational experience in working with RevOps in designing salaries and quotas for individual contributors
• Experience with account segmentation, lead distribution and sales funnels
• Passion for learning and always improving yourself and the team around you
• Excellent communication skills and ability to work with cross-functional teams

Nice To Haves

• Experience selling to enterprise e-commerce companies and other B2C verticals
• Experience with email marketing and/or marketing automation
• Experience building and managing professional services teams

Responsibilities

• Identify and recruit top CAM talent
• Build, manage and motivate a growing team of customer account managers
• Build, manage and motivate a team of customer operations specialists
• Experience in working with RevOps to design and maintain compensation and incentive programs to drive the right behavior in the field
• Own and report on the customer account team’s metrics and performance
• Partner with marketing and Customer Success to execute and deliver on company’s revenue plan

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees