Vice President, Customer Account Management

Iterable-posted 3 months ago

$228,000 - $285,000/Yr

Full-time • Senior

501-1,000 employees

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The Vice President of Customer Account Management (CAM) will be a senior leader with proven ability to identify account management talent, build, manage and motivate a high-performance team globally, and deliver strong revenue growth. Extensive experience with managing both a volume-based business with a focus on enterprise-level SaaS companies, typically $50k+ ARR.

Identify and recruit top CAM talent
Build, manage and motivate a growing team of customer account managers
Build, manage and motivate a team of customer operations specialists
Experience in working with RevOps to design and maintain compensation and incentive programs to drive the right behavior in the field
Own and report on the customer account team’s metrics and performance
Partner with marketing and Customer Success to execute and deliver on company’s revenue plan

10+ years of enterprise-class software account management leadership experience
Proven track record of growing existing enterprise business, typically $50k+ ARR
Experienced building relationship with C-suite level decision makers over longer upsell sales cycles
3+ years experience managing managers in a customer selling
Proven ability to grow, manage and motivate high performance customer account teams
Experienced using CRMs, Business Intelligence and other revenue tools
Operational experience in working with RevOps in designing salaries and quotas for individual contributors
Experience with account segmentation, lead distribution and sales funnels
Passion for learning and always improving yourself and the team around you
Excellent communication skills and ability to work with cross-functional teams

Experience selling to enterprise e-commerce companies and other B2C verticals
Experience with email marketing and/or marketing automation
Experience building and managing professional services teams

Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Balance Days (additional paid holidays)
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation

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