Vice President, Core Client Delivery Manager

Wells Fargo•Concord, CA

1d•$64,480 - $168,000•Onsite

About The Position

Corporate & Investment Bank (CIB) delivers a comprehensive suite of banking, capital markets and advisory solutions, including a full complement of sales, trading and research capabilities, to corporate, government and institutional clients. We focus on our clients' overall financial needs, with consideration and respect for their total relationship with Wells Fargo. The Chief Operating Office (COO) supports the business by delivering platforms, processes and systems across a wide range of disciplines. This includes LOB business management, business solutions & enablement, client lifecycle management, data management, strategy & transformation, and innovation. Wells Fargo is seeking a Core Client Delivery Manager to support Corporate & Investment Banking (CIB) clients by providing centralized, high-quality execution of client onboarding, account maintenance, and ongoing service activities. Learn more about the career areas and lines of business at wellsfargojobs.com In this role, you will: Develop and lead a high‑performing Core Client Delivery team responsible for end‑to‑end execution of client onboarding, account maintenance, and servicing activities across assigned industry portfolios Serve as the primary escalation point for complex, high‑risk, or time‑sensitive client delivery issues; drive timely resolution in partnership with Coverage, Operations, Risk, and Product partners Own operational delivery outcomes, including service levels, cycle times, quality metrics, and adherence to regulatory and policy requirements Ensure consistent application of controls, documentation standards, and risk management practices across all Client Delivery activity Partner with Relationship Managers and Coverage teams to enable proactive client engagement by providing reliable, predictable delivery support Collaborate closely with Client Lifecycle Middle Office, Financial Crimes and CB Operations, and Technology teams to manage handoffs and reduce friction across the client lifecycle Drive standardization, simplification, and process improvement initiatives aligned to the Core Client Delivery operating model Monitor capacity, workload, and demand trends; proactively adjust resourcing and priorities to meet business needs Lead change adoption related to new processes, tools, automation, and operating model enhancements Develop talent through coaching, performance management, and succession planning; foster a culture of accountability, partnership, and continuous improvement Ensure completion of all required risk assessments, training, attestations, and audit activities in accordance with enterprise standards

Requirements

5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Nice To Haves

Demonstrated experience managing client lifecycle activities such as onboarding, account maintenance, and issue resolution
Strong understanding of operational risk, regulatory requirements, and control frameworks applicable to wholesale banking
Experience leading teams through centralized delivery, standardization, or operating model transformation
Strong knowledge of CIB client onboarding and account maintenance processes and supporting systems
Proven ability to partner effectively with front‑office, operations, risk, and technology stakeholders in a matrixed environment
Experience with process improvement, change management, or continuous improvement methodologies
Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels of the organization
Demonstrated ability to manage competing priorities in a fast‑paced, high‑volume environment
This role is not eligible for VISA sponsorship
Ability to travel as needed
Willingness to work on-site in accordance with current office requirements
Ability to work additional hours as needed
This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents. Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired.

Responsibilities

Develop and lead a high‑performing Core Client Delivery team responsible for end‑to‑end execution of client onboarding, account maintenance, and servicing activities across assigned industry portfolios
Serve as the primary escalation point for complex, high‑risk, or time‑sensitive client delivery issues; drive timely resolution in partnership with Coverage, Operations, Risk, and Product partners
Own operational delivery outcomes, including service levels, cycle times, quality metrics, and adherence to regulatory and policy requirements
Ensure consistent application of controls, documentation standards, and risk management practices across all Client Delivery activity
Partner with Relationship Managers and Coverage teams to enable proactive client engagement by providing reliable, predictable delivery support
Collaborate closely with Client Lifecycle Middle Office, Financial Crimes and CB Operations, and Technology teams to manage handoffs and reduce friction across the client lifecycle
Drive standardization, simplification, and process improvement initiatives aligned to the Core Client Delivery operating model
Monitor capacity, workload, and demand trends; proactively adjust resourcing and priorities to meet business needs
Lead change adoption related to new processes, tools, automation, and operating model enhancements
Develop talent through coaching, performance management, and succession planning; foster a culture of accountability, partnership, and continuous improvement
Ensure completion of all required risk assessments, training, attestations, and audit activities in accordance with enterprise standards