Vice President, Consumer to Business Payments

Western Union•Atlanta, GA

About The Position

This VP-level role is responsible for the end-to-end management performance of Western Union’s Consumer to Business Payments (C2B). This includes ownership of the P&L, go-to-market strategy, business operations, pricing and commercial strategy. This role will own the development and execution of business strategies to drive growth of the C2B business. This role requires a highly disciplined and collaborative operator with proven experience in managing cross-functional teams, optimizing performance, ability to solve operational challenges and driving revenue-generating initiatives. The ideal candidate will demonstrate strong commercial acumen, people leadership, and stakeholder engagement capabilities across a complex matrixed organization.

Requirements

15+ years of progressive leadership experience in financial services, payments, or related industries.
Proven track record of P&L ownership and delivering revenue growth.
Expertise in consumer-to-business payments or adjacent payment ecosystems preferred.
Strong strategic and commercial acumen with ability to translate vision into actionable plans.
Exceptional operational discipline and problem-solving skills.
Ability to lead through influence and collaboration in a global matrix environment.
Excellent communication and stakeholder management skills.
Proven experience leading cross-functional teams and driving measurable business outcomes
Demonstrated ability to influence across organizational levels and manage complex stakeholder relationships
Ability to lead through ambiguity and prioritize competing demands
Customer-centric mindset with a strong analytical foundation
Strategic thinking with hands-on execution capability
Excellent communication, negotiation, and presentation skills

Responsibilities

Lead the financial performance of the Consumer to Business (C2B) payments business, ensuring revenue growth, profitability, and cost optimization.
Develop and execute business strategies to expand market share and drive sustainable growth.
Oversee the end-to-end customer and agent experience, ensuring frictionless interactions and high satisfaction, partnering closely with product and operations teams
Identify new opportunities for product enhancements (e.g., additional use cases), partnerships, and revenue streams.
Define pricing models, promotional strategies, and go-to-market plans to maximize consumer adoption
Lead performance measurement by defining KPIs, monitoring results and optimizing go-to-market plans based on data insights
Oversee partner account management, ensuring proactive engagement, partner satisfaction and business performance tracking.
Support key negotiations and escalations as the executive contact for strategic partnerships
Implement disciplined processes to improve efficiency, scalability, and compliance – focusing on reducing partner friction (e.g., onboarding, settlement, issue resolution)
Build, mentor, and lead a high-performing team, fostering a culture of accountability and collaboration.
Partner with global product, technology, marketing, sales and compliance teams to align initiatives and deliver results.
Serve as business lead and thought partner for cross-functional product and tech initiatives, including app/web experiences and partner integrations.
Monitor industry trends, competitor strategies, and emerging technologies to identify market gaps and opportunities.
Evaluate and prioritize verticals and use cases to drive business development and sales strategy.
Foster a culture of accountability, customer focus, and continuous improvement across the team.