Vice President, Consumer Platform, Consumer Credit and Identity

TransUnion • White Plains, NY

19d • Hybrid

About The Position

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
The Global Head of Commercial Operations is accountable for leveraging and converting operational capabilities into measurable revenue outcomes for the business. This leader will define the global vision, build the operating model & playbooks, and execute the transformations required to unlock high velocity growth for the enterprise. Commercial offerings will be focused on speed to market, conversion, margin expansion, and scaling across markets, channels, and verticals. The role partners deeply with Sales, Product, Finance, Legal, Technology, and Regional Operations to drive end-to-end commercial excellence.

Requirements

• 10–15+ years in Commercial/Revenue/Sales Operations or adjacent roles (Deal Desk, CLM/CPQ, Direct Consumer Sales, etc.), with US & International scope and matrix leadership responsibilities.
• Proven track record of designing and scaling operating models that directly impact revenue and margin.
• Experience operating across Sales, Marketing, Product, Finance, Legal, Technology, and Regional Operations.
• Masters degree of equivalent experience in management, sales, or product related fields.
• Proven operating model design, process reengineering, and commercialization of agent-based services.
• Pricing & packaging, revenue governance, and commercial oriented analytics.
• Deep expertise with CRM fluency, contact center management, attribution, billing, data literacy in BI tools.
• Executive stakeholder management; change leadership; high-judgment decision making.
• Ability to influence leadership across functional areas of the business to drive coalition towards a common goal.

Nice To Haves

• Experience working in the incident response management space preferred.

Responsibilities

• Global Operational Commercial Strategy Define the global commercial operations strategy & agenda; a multi-year roadmap that explicitly ties operational capabilities to revenue realization at company target margin levels. Strategy should align to global operational direction. Establish an enterprise operating model (RACI, processes, KPIs, etc.) that leverages TransUnion’s scale while protecting customer/consumer experience and service level expectations. Partner with solutions and business teams to align on product and market offerings Define and align revenue/growth targets for services provided and supported by operations with P&L leaders.
• Revenue Enablement and Accountability Powered by Operations Build standardized operational based revenue solutions defined in partnership with solutions Stand up and mature opportunity and new customer pipeline including operational playbooks in partnership with sales to improve velocity to revenue. Drive renewal and solution update expansion to minimize revenue leakage Define and publish an operations driven revenue dashboard to track contributions from operations. Partner with Technology and Solutions to ensure unified contact center, and application workflows. Processes for commercial customer flows are globally consistent and instrumented for quick issue understanding and resolution.
• Best in Class Operational Delivery Accountable for delivery of operational services to global customers within tightly defined SLAs. Define, instrument, and publish daily/weekly/monthly metrics on demand and servicing KPIs partnering with the BI group. Define SOPs for escalation and mitigation when delivery is impacted. Replicate service framework across global markets to drive improved speed to market for operational solutions.
• Drive Superior Customer Experience Responsible for contract, service and experience commitments across regions and customers. Ensure all required compliance controls, audits, and reporting are in place to prevent violations. Create cross functional partner operational frameworks (joint forecasting, capacity, KPIs/SLAs, incentives) for operations based channel-driven solutions.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees