Vice President - Consumer Lending

RAIZ FEDERAL CREDIT UNION•El Paso, TX

1d•Onsite

About The Position

At Raiz CU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage, previously as Teachers Federal Credit Union since 1936; we are growing to help our community move into the future. We are inspired people, invested in you. We guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and lead the way with passion. We can’t wait for you to join us! Job Overview: The Vice President of Consumer Lending is responsible for planning, organizing, and directing the credit union’s consumer lending services. Directs and coordinates the activities of employees engaged in consumer lending, indirect lending, collections, consumer lending records retention, and member insurance functions to ensure optimal performance. Ensures the consumer lending operation complies with established policies, procedures, and legal requirements. Ensures that consumer lending activities result in maximum healthy volume, appropriate profit for the Credit Union, and a minimal delinquency/charge-off ratio. Supervises and appraises the activities of area direct report managers to ensure that all lending services are professionally delivered and members are well served. Work in this position requires demonstrating a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide first-class, frictionless member services. This position reports to the Executive Vice President of Member Experience. The person in this role will be an empowering mentor who is a: A trusted expert A natural communicator A champion for the members and the community A guide through the moments that matter most to our members

Requirements

Bachelor's degree required.
A minimum of 10 years’ experience in lending and loan operations processes with direct credit authority.
Extensive underwriting experience required.
A minimum of five years in a management capacity within a financial institution.
Strong understanding of consumer lending regulations such as the Equal Credit Opportunity Act (Regulation B), Truth in Lending (Regulation Z), Credit CARD Act, Military Lending Act (MLA), Fair Credit Reporting Act (FCRA), and all other regulations pertaining to consumer lending, credit cards, and collections.
Demonstrated experience developing, growing, and managing a balanced loan portfolio.
Advanced knowledge in all areas of loss mitigation, including collections, charge-offs, modifications, foreclosures, bankruptcy, and repossessions, as well as managing outsourced servicing providers.
Ability to work proficiently with credit scoring and automated approval systems.
Flexibility, adaptability, and acceptance of change in a dynamic financial environment.
Must have excellent communication skills, be an avid listener, and have strong business writing skills.
Entrepreneurial mindset, self-starter, and quickly adapts to a fast-paced environment
High integrity, detail-oriented, and ability to evaluate and mitigate risk
Demonstrated leadership and interpersonal abilities.
Proficient in Microsoft Office and web-based applications.

Nice To Haves

Master's degree preferred.
Previous credit union experience is a plus.

Responsibilities

Responsible for solving problems, mediating disputes, and ensuring that the information and direction provided includes all important highlights of the loan information being considered.
Projects a sincere interest in the employees’ and members’ wants and needs, communicates true and accurate information in a tactful and non-committed manner.
Takes charge of situations to resolve them in a timely and effective manner.
Maintains a mature and professional image and attitude.
Demonstrates good working habits and skills and sets a proper example for other employees.
Achieves optimal Internal Team Survey results and scores, as this is considered a good reflection of effective communication and leadership.
Develops subordinates' technical, supervisory, and leadership skills as appropriate.
Focus internally on the division milestones, objectives, resources, products, improvements, procedures, and processes.
Produce reviews, dashboards, and reports to allow Executive management to understand the organizational performance of business unit metrics in assigned divisional areas.
Provides leadership to assigned personnel by setting clear objectives, delegating, and communicating effectively.
Conducts staff meetings as required.
Assigns, directs, and coordinates work.
Ensures that personnel are well-trained, effective, and optimally used.
Instructs personnel on policy, procedures, and program changes, and ensures they are well informed about related legal and regulatory developments.
Conducts performance appraisals as required.
Formulates and implements corrective actions as needed.
Provides a respectful example to all credit union employees at every level.
Ensures that staffing levels are appropriate and human resources are effectively utilized.
Conducts interviews and assists with hiring as needed.
Compares existing staff levels to national and state averages to staff appropriately.
Ensures that the Credit Union's professional reputation is maintained throughout all lending transactions with internal and external members.
Cultivate and maintain a detailed understanding of all aspects of the strategic planning process.
Participate as a division leader in the annual strategic planning process to reinforce the board's vision.
Establishes overall direction and strategic initiatives for the given major function or line of business.
Set performance targets and prepare plans, strategies, budgets, and tactics that optimize the performance of the consumer loan portfolio.
Create an environment focused on a digital strategy and on finding more efficient ways for members and partners to interact with the credit union.
Focus on optimizing loan process workflows and underwriting methodologies to improve efficiency.
Analyzes and develops consumer loan products, services, and delivery methods to meet and maximize the member experience.
Works closely with credit union partners to optimize the use of member information and technology to improve products, services, and business processes.
Monitor financial performance to assigned budgets, ensuring annual approved amounts are not exceeded.
Ensures that lending activities are conducted in accordance with established policy guidelines and standards, and are properly documented.
Conducts periodic reviews of existing policies to ensure effectiveness.
Ensures that policies are updated and are in accordance with evolving regulations, legal requirements, and industry trends.
Accountable for recommending Consumer Lending Policy changes in order to improve products, optimize service, and/or improve the safety and soundness of the credit union.
Ensures the maintenance of loan statistics, reporting data, delinquency follow-up, etc.
Accountable for the Consumer Loan and Credit Card Portfolio Manager, including monitoring the portfolio and forecasting.
Manage collection practices and negative balance account losses to stay in line with the credit union’s risk appetite.
Defines a collection department strategy and directs the team in its implementation and execution.
Responsible for growing Credit Union membership through the sale of loan products and deposit growth.
Proactively engage in interdepartmental collaboration to enhance processes and new partnerships, maximizing the value delivered to our members.
Maintain good external relations with vendors and community partners.
Coaches and monitors loan personnel to cross-sell loan products, deposit solutions, and services.
Stays informed regarding local and national economic conditions, legal and regulatory changes.
Promotes business development by visiting dealerships, serving on local Boards, and building relationships with local businesses.
Remain in good standing with various compliance requirements.
Assess and mitigate risk by establishing and maintaining proper internal and quality controls across all functions.
Stay informed of laws and regulations that may impact the safety/soundness and organizational vision.
Oversees the underwriting and credit risk performance of credit cards.
Provide oversight of organizational insurance and bonds.
Accountable for all consumer loan pricing to meet the organization's marginal spread and Return on Asset (ROA) goals.
Works with the CFO to obtain cost-of-funds estimates and validate the model.
The model must be presented for validation at least once per year at ALCO.
Accountable to present profitability by product.
Oversees expenses and pursues cost-saving measures.
Keeps EVP informed of loan activities, progress toward established objectives, and of any significant problems.
Completes required reports and related documents promptly and accurately, and in compliance with Credit Union guidelines and policies.
Ensures the safekeeping of department records.
Ensures adequate services and materials are available to support lending activities.
Accountable for the Third Party (Vendor) Due Diligence for all product and service providers utilized by Consumer Lending.
Ensures all collection policies are followed.
Develops overall organizational policies regarding collections.
Monitors all collection activities and provides solutions for improvement.
May work with legal counsel or third-party agencies.
Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP).
Attends required annual BSA training and required compliance training.
Assist with all other duties as assigned or identified.