Vice President Collections

SWBC•San Antonio, TX

About The Position

SWBC is seeking a talented individual to fill a Senior Leadership position in our Collections business unit. This role encompasses Collections Operations and Client Engagement, Account Management, Performance Analysis, and Vendor Management. This senior-level position will provide oversight and support for our collections program to include managing front-line and back-office operations, act as a liaison between clients and our finance and reporting teams, and drive product enhancements to meet client needs and improve collections processes. Why you'll love this role: Joining our team offers a unique opportunity to make a significant impact on the Collections business unit. This role is perfect for someone who thrives on building strong teams and client relationships, driving strategic initiatives, and enhancing product offerings. You'll have the chance to work with front line employees, management, and our clients, ensuring their needs are met while collaborating with each to deliver exceptional results. At SWBC, we value integrity, service, and excellence, and you'll be part of a dynamic and supportive environment that encourages professional growth and innovation.

Requirements

Bachelor’s degree in Finance, Business Administration, or a related field; advanced degree preferred.
Minimum of 10 years of experience in Collections Management, ideally within the credit union or banking sectors.
Extensive background in people leadership, account management, performance analysis, and product ownership at an executive level.
Exceptional communication and relationship-building skills.
Strong analytical capabilities with expertise in performance analysis tools and methodologies.
Demonstrated success in managing large client portfolios, driving product improvements, and achieving outstanding results.
Highly collaborative team player with proven team-building and leadership abilities.
Able to travel locally and/or nationally.

Responsibilities

Oversee and manage frontline collections processes, ensuring efficiency and compliance with organizational and compliance standards.
Lead and develop collections personnel (agents, supervisors, and managers) to achieve production and performance objectives.
Design and implement strategies to enhance collections effectiveness and operational performance.
Serve as the primary operational contact for clients, maintaining strong relationships and managing client and vendor partnerships.
Track production and performance at portfolio and client levels; address issues promptly to maintain high standards.
Conduct detailed performance and trend analysis to identify opportunities for process optimization and improved outcomes.
Prepare and present regular reports to clients and senior leadership, including actionable insights and improvement plans.
Partner with internal reporting, analytics, product, IT, and development teams to meet client requirements and implement enhancements.
Address client concerns and deliver solutions that improve satisfaction and retention.
Act as a champion for collections-related tools and systems, recommending and driving enhancements for operational efficiency.
Stay informed on industry trends and best practices to ensure competitiveness and innovation.