Vice President, Client Service

BNY Mellon • Berwyn, PA

1d

About The Position

At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.

We’re seeking a future team member for the role of Vice President, Client
Service to join our Managed Account Solutions team. This role is located in
Berwyn, PA

In this role, you’ll make an impact in the following ways:

Requirements

• BA/BS degree in Accounting, Finance, or related field preferred or the equivalent combination of education and experience is required
• Experience managing client relationships with operational leadership clients and/or other C-suite clients
• SMA experience or experience working with sponsor / custodian programs
• Prior experience working as key contact for project delivery
• 7 or more years of experience in a related financial services role(s)
• Exceptional client service, advocacy, problem-solving and relationship development skills
• Expertise in coordinating across functional teams
• Excellent verbal and written communication skills
• Adept at prioritization of multiple tasks
• Outstanding organizational and follow up skills are a must
• Motivated to work effectively among a team of professionals and operate with minimal oversight

Responsibilities

• Develop strong client relationships
• Manage client master agreements and list of services
• Manage customer needs, business drivers and service requirements
• Articulate best practices and make business process recommendations
• Drive regular client meetings/calls with project updates, ongoing status, and platform updates
• Expand the scope of existing business relationships
• Coordinate new business development efforts, accelerate revenue
• Mentor less tenured staff and coordinate training sessions

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves—including paid volunteer time—that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees