Vice President, Client Service I

BNY • Berwyn, PA

1d

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Client Service to join our Archer team. This role is located in Berwyn, PA.
In this role, you’ll make an impact in the following ways:
Understand customer needs, business drivers and service requirements
Act as a client liaison for Archer Ops and Integration inquiries
Develop strong relationships with client contacts
Deliver exceptional, industry-leading interactions and value to clients
Ability to articulate best practices and advise on Archer platform/training
Develop Archer platform and workflow expertise quickly and efficiently respond to client inquiries
Participate/drive regular client checkpoints with project and status updates
Participate in new products/service implementation projects
Act as a mentor for less tenured staff – coordinate training sessions as required
Support business development efforts with demos and interactive training sessions
Expected travel approximately 10%

Requirements

• Bachelor's degree or the equivalent combination of education and experience is required
• 5-7+ years’ experience in a related capacity; prior Archer experience a plus
• Advanced skills in Microsoft Office, particularly Excel
• Understanding of financial markets and various asset classes
• Motivated, self-starter with a polished, professional and hospitable demeanor
• Ability to connect with clients
• Superior verbal and written communication skills
• Detail-oriented with strong analytical ability and technical aptitude
• Ability to prioritize and manage multiple tasks
• A team player, who can also effectively operate independently as the situation dictates

Nice To Haves

• prior Archer experience a plus

Responsibilities

• Understand customer needs, business drivers and service requirements
• Act as a client liaison for Archer Ops and Integration inquiries
• Develop strong relationships with client contacts
• Deliver exceptional, industry-leading interactions and value to clients
• Ability to articulate best practices and advise on Archer platform/training
• Develop Archer platform and workflow expertise quickly and efficiently respond to client inquiries
• Participate/drive regular client checkpoints with project and status updates
• Participate in new products/service implementation projects
• Act as a mentor for less tenured staff – coordinate training sessions as required
• Support business development efforts with demos and interactive training sessions

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees