Vice President, Client Service Manager
About The Position
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, Client Service Manager to join our Client Service team. This role is located in Pittsburgh, PA and is a hybrid position offering work flexibility (4 days in the office, 1 remote per week). In this role, you'll make an impact in the following ways:
Requirements
- Bachelor's degree in Business, Finance, or a related field preferred.
- Typically 4-7 years of experience in client service management or a related field, with a track record of leadership and operational excellence.
- Strong leadership and team management skills, with the ability to foster a collaborative and client-focused environment.
Nice To Haves
- 0-1 years of management experience preferred.
- Experience in an operational area and/or client services preferred.
Responsibilities
- Develop and maintain strong client relationships by demonstrating expertise in client operations and reporting, ensuring consistent and high-quality service delivery.
- Lead a team of client service professionals, fostering a collaborative and empowering work environment that aligns with BNY's principles and supports the strategic pillars.
- Analyze client feedback and operational data to identify areas for improvement, implementing solutions that enhance client satisfaction and operational efficiency.
- Ensure compliance with industry regulations and company policies by maintaining up-to-date knowledge and training within the team.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life's journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
Number of Employees
5,001-10,000 employees
