Vice President, Client Service Management - Pipeline

BNY Mellon • Lake Mary, FL

15d • $68,000 - $149,000

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President ,Client Service Management - IC4 to join our Client Services team. This role is located in Lake Mary, Boston, New York, Pittsburgh or Everett. We welcome you to apply! When applying to this general posting, our expert BNY Talent Acquisition Team may also review your resume for consideration across other open roles within the company. Note: This is a pipeline requisition and does not represent any one particular job opening. By applying to this pipeline requisition, your interest will be reviewed for job openings based upon your background and disclosed work preference. In this role, you’ll make an impact in the following ways: Work with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Lead team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base. Provide key individuals at assigned clients with information related to BNY Mellon’s products and services across a broad array of lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon services and offerings.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Proven ability to resolve the most complex or non-routine client issues or inquiries and contribute to business development efforts.
• No direct reports; provides guidance to less experienced team members and supports multiple, complex client accounts.

Responsibilities

• Work with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Lead team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
• Provide key individuals at assigned clients with information related to BNY Mellon’s products and services across a broad array of lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon services and offerings.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level