Vice President, Client Service Management
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President in Client Service Management to join our Global Payments & Trade Client Service team. This role is located in New York, NY, Lake Mary, FL, or Pittsburgh, PA. As a Vice President in Client Service Management, you serve as a point of contact to clients on service issues and assists in developing strategy to deliver world-class client service across multiple products. Depending on the experience level of the individual, could serve as the senior point of contact with responsibilities to influence internal stakeholders and resolve more complex issues or resolve issues escalated by more junior team members. This position is integral to supporting BNY's strategic pillars by fostering strong client relationships and ensuring service excellence.
Requirements
- Bachelor’s degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience preferred.
Responsibilities
- Support clients in addressing and resolving complex operational and technical issues and ensuring requests are executed by having advanced problem-solving skills, judgement, and experience to analyze information.
- Use developed communication skills to deliver high quality service to clients.
- Use a CRM platform for all communication with clients.
- Provide individuals at assigned clients information related to BNY’s products and services representing an array of lines of business and geographies; leverages an in-depth understanding of broader BNY’s services and offerings.
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.
- Maybe the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
- Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
- Lead and participate in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
