Vice President, Client Service I

BNY External Career Site • Berwyn, PA

100d

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Client Service to join our Archer team. This role is located in Berwyn, PA - Hybrid.

Requirements

• Bachelor's degree or the equivalent combination of education and experience is required
• 5-7+ years’ experience in a related capacity; prior Archer experience a plus
• Advanced skills in Microsoft Office, particularly Excel
• Understanding of financial markets and various asset classes
• Motivated, self-starter with a polished, professional and hospitable demeanor
• Ability to connect with clients
• Superior verbal and written communication skills
• Detail-oriented with strong analytical ability and technical aptitude
• Ability to prioritize and manage multiple tasks
• A team player, who can also effectively operate independently as the situation dictates

Responsibilities

• Understand customer needs, business drivers and service requirements
• Act as a client liaison for Archer Ops and Integration inquiries
• Develop strong relationships with client contacts
• Deliver exceptional, industry-leading interactions and value to clients
• Ability to articulate best practices and advise on Archer platform/training
• Develop Archer platform and workflow expertise quickly and efficiently respond to client inquiries
• Participate/drive regular client checkpoints with project and status updates
• Participate in new products/service implementation projects
• Act as a mentor for less tenured staff – coordinate training sessions as required
• Support business development efforts with demos and interactive training sessions

Benefits

• Highly competitive compensation
• Benefits and wellbeing programs
• Access to flexible global resources and tools
• Focus on health and personal resilience
• Generous paid leaves, including paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees