Vice President, Client Revenue & Enablement

NielsenIQ • New York, NY

2h • Hybrid

About The Position

The Vice President, Client Revenue & Enablement owns the commercial performance of the existing client base. This role is accountable for renewals, expansion, retention, and revenue predictability, ensuring the company delivers sustained growth while operating with discipline at scale. The VP leads Account Management, Client Service, and Sales Enablement, aligning client engagement, solution delivery, and operational execution. This leader brings structure, rigor, and insight into how client activity translates into revenue outcomes and forecast accuracy.

Requirements

• 12+ years of experience in client revenue, account management, customer success, or commercial operations.
• Proven experience leading multifunction teams in high growth, enterprise, media, or AdTech environments.
• Strong track record of owning renewals, expansion, and revenue forecasting.
• Operationally rigorous with the ability to translate strategy into repeatable execution.
• Comfortable navigating complex, data driven and product-centric organizations.
• Executive presence with the ability to engage C-level clients and internal leadership.

Responsibilities

• Own revenue retention and expansion performance across the client portfolio.
• Ensure renewals are proactively managed, on time, and forecastable.
• Drive systematic upsell and cross-sell motions tied to demonstrated client value.
• Act as executive sponsor for select strategic clients to protect and grow long-term revenue.
• Build, lead, and scale a high performing Account Management organization with trackable KPIs.
• Standardize stakeholder mapping and engagement strategies for strategic accounts.
• Establish best practice processes for account planning, client business reviews, renewal risk management, pipeline hygiene, and opportunity identification.
• Define clear coverage models, roles, and coordination with Account Directors
• Coach team to operate with accountability, urgency, and commercial discipline.
• Oversee Client Service functions including onboarding, training, product demos, and proactive client outreach.
• Ensure onboarding programs accelerate time-to-value.
• Ensure Client Service teams are efficiently deployed in QBRs, renewals, and expansion opportunities.
• Drive utilization discipline and capacity planning to maximize impact on retention and growth.
• Establish metrics that link client engagement, adoption, and satisfaction with existing solutions.
• Develop communication and tracking processes to ensure successful delivery of audience products, first-party data enrichment, and custom data integrations.
• Manage coordination across various Solutions Engineering, Product, Operations, Data Governance, Data Science, and Legal based on client engagements.
• Implement clear intake, approval, and delivery workflows that improve deal velocity and reduce execution risk.
• Oversee tracking of audience usage, delivery status, reporting, and billing accuracy.
• Partner with Product to curate scalable offerings and ensure marketplace readiness.
• Continuously update Sales on products, ecosystem changes, and commercial opportunities.
• Own the weekly forecast for renewals and expansion pipeline.
• Develop KPI frameworks that predict revenue outcomes, including renewal risk indicators, expansion signals, product adoption trends, and client engagement health.
• Partner closely with Finance and Revenue Operations to align forecasting, reporting, and performance management across the revenue lifecycle.
• Deliver clear, actionable insights to executive leadership with high confidence and accuracy.
• Establish and enforce CRM best practices to ensure data hygiene, pipeline discipline, and reliable reporting at scale.
• Serve as a senior cross-functional leader connecting Sales, Product, Operations, Marketing, and Finance.
• Ensure client insights inform product roadmap and go-to-market strategy.
• Continuously improve processes, systems, and organizational design to support growth without unnecessary complexity.
• Build a client-centric, performance-driven culture across all post-sale teams.

Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• sales-based incentive or performance-based bonus
• industry-leading parental leave
• education support

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed