Vice President, Client Processing I - Operations Project Lead

BNY Mellon-posted about 1 year ago
Full-time • Senior
Pittsburgh, PA
10,001+ employees
Credit Intermediation and Related Activities
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The Vice President, Client Processing I - Operations Project Lead at BNY is a pivotal role within the Global Payments and Treasury Services Operations team. This position focuses on enhancing client processing systems through complex analytics and reporting, addressing client issues, and participating in product development and testing. The role requires a blend of technical expertise and leadership to drive operational excellence and improve service delivery.

  • Provides complex analytics and reporting services to improve and automate Client Processing systems.
  • Handles complex external client issues, including ongoing client servicing, post-sales support, and resolving operational issues.
  • Allocates and coordinates work within a team or project as needed.
  • Communicates needs and issues effectively with internal and external clients.
  • Participates in innovative product development, enhancement, and system testing to ensure efficient processing of high-value transactions.
  • Solves complex problems using in-depth knowledge of system intricacies.
  • Applies ingenuity and creativity to resolve common repeat problems and determine permanent solutions.
  • Contributes to the achievement of team objectives.
  • Bachelor's degree or equivalent combination of education and experience required.
  • Advanced/graduate degree preferred.
  • 7-10 years of total work experience preferred.
  • Prior Project Management, Business Analytics, and Quality Assurance/Testing experience highly preferred.
  • Hands-on development experience of performance metrics dashboards preferred.
  • Vendor management experience preferred.
  • Prior Scrum and/or Software Testing experience preferred.
  • Self-directed and motivated with the ability to prioritize and organize workload.
  • Highly adaptable to change.
  • Experience in financial services or related industry.
  • Familiarity with regulatory requirements in financial operations.
  • Highly competitive compensation and benefits.
  • Wellbeing programs focused on health and personal resilience.
  • Generous paid leaves, including paid volunteer time.
  • Access to flexible global resources and tools for personal and professional growth.
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