Vice President, Client Experience

Known • New York, NY

116d • $190,000 - $220,000

About The Position

As Vice President, Client Experience, you’ll bring your consulting acumen to an agile, innovative agency that’s rewriting the rules of brand engagement. You will work directly with visionary brands that expect more than the traditional agency experience — and you’ll lead them there. This role isn’t about managing campaigns. It’s about driving business transformation, growth and impact. You’ll build strong, strategic partnerships with clients, helping them unlock new growth through forward-thinking marketing solutions grounded in data, insights, and creativity. You will be a leader on our Client Experience team and a key contributor to our agency’s strategic growth.

Requirements

• 10+ years of professional experience, with a significant tenure at a top-tier strategy consulting firm (e.g., McKinsey, BCG, Bain, Deloitte)
• Deep understanding of business strategy, with the ability to translate it into actionable marketing and customer experience plans
• Track record of building and managing senior-level client relationships across complex engagements
• Proven experience leading cross-functional teams and mentoring talent across disciplines
• Exceptional strategic thinking, communication, and presentation skills — you’re a storyteller who can connect data, insight, and opportunity
• Comfortable in a fast-paced, entrepreneurial environment — and excited by the opportunity to build something different

Responsibilities

• Act as a trusted strategic advisor to senior clients, bringing a consultative lens to every engagement
• Lead and grow a portfolio of client relationships across industries and business challenges
• Identify client needs, define strategic approaches, and align Known’s capabilities to deliver integrated solutions
• Drive growth and expansion within key accounts through thoughtful client engagement and value delivery
• Mentor and lead a high-performing team; foster a culture of insight, excellence, and strategic thinking
• Collaborate cross-functionally with internal teams across data science, creative, media, and strategy to build and deliver breakthrough work
• Operate at the highest levels of client interaction — defining success, not just delivering on it

Benefits

• Unlimited paid time off
• 401k with company matching and no vesting period
• Annual bonuses
• Generous medical plan
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees