Vice President, Client Experience

Weber Shandwick-posted 2 months ago
Full-time • Senior
Chicago, IL
1,001-5,000 employees
Professional, Scientific, and Technical Services
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We are seeking an Employee Engagement & Transformation expert - Account Director or Vice President level - who can advise and counsel clients, generate new business, lead client consulting projects, and contribute to thought leadership in Japan and in the APAC region.

  • Support the growth of Weber Shandwick's Employee Engagement and Transformation offering in the Japan market.
  • Seek opportunities, support and play the role of Employee Engagement and Transformation expert in new business pitches and proposals, including the development of strategies, tactics, resource and time plans and budgets.
  • Lead client projects and provide senior counsel to clients in various areas of organizational transformation including, but not limited to, employee engagement, culture change, organization design, and leadership effectiveness.
  • Develop employee communications and engagement solutions that deliver the desired outcome for the client.
  • Keep knowledge current through a combination of formal training, mentoring, coaching, networking and 'on the job' development.
  • Coach and manage less-experienced colleagues in project-based teams to ensure client success, team success and commercial success of the projects you lead.
  • Collaborate with multi-disciplinary teams across Weber Shandwick and IPG who are solving complex client challenges, and provide high quality counsel as a key member of these teams.
  • Deliver exceptional client experience, take responsibility for building senior client relationships, and proactively address issues and concerns that might affect these relationships.
  • Help build credibility and awareness for the Employee Engagement & Transformation offering internally and externally.
  • Actively contribute to the growth of the practice, our offers, and our team.
  • An inspirational and galvanizing leader with a proven track record of growing business and building effective teams.
  • Substantial experience working in organisational transformation, with a focus on change management, in large, complex, multinational organisations.
  • Strong consultative skills including project scoping, insight gathering, problem solving, strategy development, influencing, facilitation, intervention planning and excellent written and verbal communications.
  • Experience leading and managing multi-disciplinary teams to deliver exceptional work on time and budget.
  • Demonstrates a growth mindset with entrepreneurial thinking and balanced ambition, with a proven track record of winning business, often in collaboration with others.
  • Ability to build relationships with C-suite clients and leadership teams.
  • Previous experience of integrating and influencing others across a network, and unlocking business opportunities from a broader client portfolio.
  • Change management certification such as Prosci is preferable.
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