Vice President, Centralized Service Operations
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About The Position
Vice President Centralized Service Operations will provide a dedicated focus on optimization, effective usage of data insights, analytics and technology enablement, consistency and standardization across Roche Support Network (RSN) franchises. This role will oversee advancement of operational excellence through data-driven decision-making; Customer Service Center (CSC) to ensure excellent customer support as part of a solution-oriented customer experience; and training & development to drive world-class talent development while creating efficiencies to build capacity for RSN. This role will serve as an interlock between global partners and RSN fostering cross-functional collaboration while driving towards optimization and cost to serve.
