Vice President, Card Customer Experience Product Manager
About The Position
The Card Customer Experience Product team is seeking a highly effective, customer-focused, and proactive Product Manager to help lead the rapidly growing product development and end-to-end capabilities within the Card organizations. The Product Manager will own a key product area with high leadership support and visibility. The ideal candidate has experience delivering customer experiences for web and mobile, and will work across the lines of businesses to execute on an ever-evolving roadmap to drive business objectives forward. To keep Chase Credit Cards on the leading edge of the rapidly changing Customer Experience landscape, they’ll partner with cross functional teams of core engineering, design and business partners to bring robust features to market. As a Product Manager, the desired candidate will be outcome-focused with a practical orientation to developing and maintaining an innovation lifecycle product roadmap. Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for digital channels. In addition to being a seasoned, well trained professional, the successful candidate will be a strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology and internal stakeholders. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Requirements
- 5+ years of experience in product management, preferably with experience in credit cards or digital banking
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience collaborating with UX design and research
- Demonstrable experience authoring business requirements, defining user stories and execution including bringing together cross functional teams within an Agile development framework
- Experience in defining and building out product roadmap, prioritizing the backlog
Responsibilities
- Develops a product strategy and roadmap that delivers value to customers, with a focus on ensuring Chase is at leading edge of digital capabilities.
- Manages discovery efforts and market research to uncover customer problems, target customer segments, and solutions to solve those problems.
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
- Collaborate with design, engineering, research and marketing teams to drive new features and optimization of existing ones.
- Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of initiatives.
- Identify and champion new ideas across key customer journeys to increase customer satisfaction and engagement, and ensure consistency for the customer across channels.
- Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs.
- Manage stakeholder communications to ensure business needs are met, set and manage expectations through effective written and oral communication
Benefits
- We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
- Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
- We also offer a range of benefits and programs to meet employee needs, based on eligibility.
- These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
