Vice President, Business Transformation

Aperia•New York, NY

2d•Onsite

About The Position

Our client is a global leader in financial services technology, delivering innovative, end-to-end solutions that empower businesses and consumers in a fast-evolving digital economy, transforming how financial services are delivered, driving customer success, and accelerating growth. This team provides secure, scalable payment processing and integrated commerce solutions that help merchants optimize operations, improve customer experience, and grow revenue across channels and geographies. The Vice President, Business Transformation will define and lead a multi-year transformation agenda, driving strategic initiatives that improve client experience, operational efficiency, and global scalability. This senior leader will combine strategic vision with hands-on execution, align cross-functional stakeholders, and build a high-performing transformation capability.

Requirements

Bachelor’s degree in business, finance, operations, or related field. MBA or equivalent preferred.
12+ years of progressive leadership experience in strategy, operations, consulting, or transformation roles.
Significant experience leading complex transformation programs, including governance and performance measurement.
Background in management consulting (Big 4 or top-tier strategy firms) highly valued.
Deep knowledge of financial services, fintech, and payments ecosystems.
Experience working with technology and operations in a global, matrixed organization.
Exceptional analytical, communication, and stakeholder-influence skills.
Results-driven, entrepreneurial mindset with resilience and adaptability.

Nice To Haves

Proven track record of delivering measurable revenue, cost, or experience improvements from transformation programs.
Experience scaling global merchant or payments products/operations.
Familiarity with modern product delivery models (Agile, product-led operating models) and change-management frameworks.

Responsibilities

Transformation strategy & delivery: Define and lead the multi-year transformation roadmap, streamline operations, and enable global scale. Set governance, KPIs, and reporting cadence to ensure measurable progress and accountability.
Change management: Lead organizational and cultural change efforts to embed new processes, tools, and behaviors for sustained adoption.
Client experience optimization: Collaborate with commercial, product, and technology teams to reimagine the end-to-end merchant journey, focusing on simplicity, speed, and value creation.
Stakeholder engagement & influence: Act as a trusted advisor to senior executives; present insights, build consensus, and influence strategic decisions. Oversee cross-functional initiatives spanning technology, product, operations, risk, compliance, and CX.
Team leadership: Recruit, develop, and lead a high-performing transformation team capable of delivering results in a fast-paced, global, matrixed environment.