Vice President, Business Solution Architect - Agentic AI

Genpact • New York, NY

71d • $160,000 - $200,000 • Remote

About The Position

At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Inviting applications for the role of Vice President, Business Solution Architect - Agentic AI! In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions-domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines.

Requirements

• Strong understanding of large language models (LLMs), autonomous agent frameworks, and workflow orchestration tools.
• Skilled in prompt engineering and multi-agent task coordination.
• Proven experience in integrating AI solutions with enterprise tools like Salesforce, ServiceNow, SAP, and Dynamics.
• Possess an analytical mindset with the ability to define measurable success metrics.
• Demonstrated excellent communication skills suitable for both technical and business audiences.

Responsibilities

• Evaluate client use cases to pinpoint opportunities for deploying agentic AI solutions, such as workflow automation, decision agents, and process orchestration.
• Lead the design of multi-agent architectures, prompt strategies, and decision-flow logic to enable autonomous operations.
• Work closely with engineering teams to ensure seamless integration of solutions into client systems like enterprise resource planning (ERP), customer relationship management (CRM), and Helpdesk platforms.
• Oversee the development of proof-of-concepts and pilot implementations to validate business impact and drive innovation.
• Monitor, evaluate, and optimize agent performance using key performance indicators (KPIs) such as accuracy, latency, and cost per task.
• Ensure all solutions adhere to compliance, security, and ethical AI guidelines.
• Create comprehensive client-facing technical documentation, capability roadmaps, and training materials to support solution deployment.

Benefits

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees