Vice President, Architecture
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About The Position
At Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers will support the future needs of our business teams, their associates, customers and clients. To support the EC3 mission, which is a 'top 25' initiative, we are looking for an architecture leader to help define the next generation Contact Center architecture and strategy enabling the transformation of Fidelity's Contact Center capabilities. As the Vice President and Architecture Chapter Leader, you will lead a team of architects to define capabilities, solutions, patterns, standards, and guidelines related to the Fidelity Contact Center and the Associate Desktop Experience. You will work closely with EC3 Product and Technology leads, key business stakeholders, and other architects leading related capabilities. The Contact Center Chapter Leader will also serve as the Capability Domain Lead Architect for the Contact Center Management capability within the Fidelity Blueprint, ensuring integration of both the capabilities and solutions with all related capabilities.
