Vice President - AI Enablement

Harris Computer

About The Position

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at [email protected] This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Responsibilities

Direct Operations Oversee all operations of the Operations and Customer Service department.
Lead the financial operations of the Operations and Professional Services department, including budgeting and forecasting, and ensure a positive return on investment.
Establish clear and measurable objectives aligned with the department’s growth and profitability goals.
Foster a strong NPS with clients; seek knowledge of the problems they us to solve.
Develop and manage performance indicators to track results.
Ensure the successful delivery of software solutions to clients.
Champion AI Adoption Across all Divisions Lead structured AI adoption across all Business Operations, guiding each toward AI-delegated backlog execution.
Partner with senior leaders and R&D teams to embed AI into core PS workflows—without imposing a one-size-fits-all approach.
Define and execute an Ops-wide AI adoption roadmap aligned with business priorities.
Signal vs. Noise – you’ll focus on AI adoption that leads to real operational improvement.
Share Knowledge & Build Capability Facilitate knowledge sharing and reuse of successful approaches across the portfolio—making the best ideas easy to find and adopt.
Develop targeted training tailored for App Consultants and CSR’s.
Mentor AI champions within PS & CS so adoption is locally owned, not centrally dependent.
Develop Technical Skills Support the design and implementation of AI pilots, prototypes, and production solutions.
Provide practical guidance on AI use cases to your team’s contributors and managers.
Offer hands-on support where technical resources are limited—rolling up your sleeves when needed.
Measure Results Track and report measurable outcomes, including productivity improvements, cycle time reduction, and revenue growth from AI oriented initiatives.