Vice President, Affordable Housing

Asset Living•Tacoma, WA

9h•$130,000 - $209,000

About The Position

The Vice President (VP) of Affordable Housing Operations is responsible for overseeing the entire operations of a housing community portfolio, including LIHTC , HUD, and other relevant affordable regulatory programs. As a VP, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration, and risk management. As an offsite leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s company policies and procedures, safety and fair housing guidelines, and liability concerns.

Requirements

Must have a minimum of 2 years’ experience with affordable housing programs, including but not limited to at least one of the following programs: LIHTC, HUD programs (Project-Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds, and Bonds.
Experience working as a Regional Manager in Multifamily Affordable Housing operations required, with a strong understanding of site-level operations, client engagement, and regional leadership.
Demonstrated success in managing teams, supporting operational performance, and fostering client satisfaction across multiple properties.
Familiarity with budgeting, forecasting, and reporting processes.

Nice To Haves

Affordable Housing Accreditation (e.g., HCCP, HCP-E, COS, BOS, TCS, CPO) or other applicable designations in affordable programs is preferred, but not required
Bachelor’s degree is preferred; relevant experience in property management operations will be considered in place of formal education.
Industry certifications such as CAM, CAPS, CPM, or others are a plus.

Responsibilities

Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff
Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional & Senior Vice President and delivered to the Human Resource department
Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available
Deal effectively and consistently with performance problems; document adequately, communicate with the Regional & Senior Vice President and HR, and terminate appropriately when necessary
Promote harmony and quality job performance of staff through support and effective leadership
Ensure staff compliance and consistency with Company policies and procedures
Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
Make proactive recommendations to Clients and communicate needs effectively in order to maximize property performance
Develop yearly operating budgets/forecasts
Provide monthly written evaluation of income and expense line items that are significantly over budget
Provide Capital improvement suggestions for the future of the site
Monitor all proposals and contracts for large projects at sites and check work in progress
Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis
Monitor expense management and procurement of services
Ensure property closeout is completed on time and ownership financial reports are accurate
Develop a yearly marketing plan and utilize marketing strategies & systems
Provide a marketing strategy to generate rentals or for rent increases
Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures are met, signing/documentation of leases, and reporting systems are accurate and up to date
Resolve resident complaints, concerns, and requests to ensure resident satisfaction
Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
Effectively show, lease, and move in prospective residents
Monitor and ensure leasing compliance with applicable Affordable Housing program(s)
Coordinate with the Compliance team to ensure lease files, initial certifications, and recertifications are timely and accurate
Prepare for physical inspections in accordance with NSPIRE standards
Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
Assist with the emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)