Veterinary Welcome Center Agent
About The Position
Make an impact by joining our team and caring for the pets and people who love them! Over 30,000 pet owners in the Northern Kentucky – Greater Cincinnati area trust their pet’s healthcare to PetWOW. Who We Are: PetWOW is a family-owned company started in 1971: we have two locations in Northern Kentucky and operate a fleet of mobile vehicles that perform house calls in the Greater Cincinnati area. We are passionate about our mission of strengthening people and pets by making pet care easy! We care about our team and their well-being, offering growth opportunities, flexible and fair scheduling rotations, team unity events, and frequent recognition and rewards based on performance. Description We want to add an engaging, compassionate, and customer-focused receptionist to our team! While triaging lobby traffic and providing administrative support to our veterinary team, your kind communication and consideration will ensure clear and efficient relay. As the first point of contact for our clients and their furry companions, receptionists play a vital role in providing a positive experience for all.
Requirements
- Must have excellent interpersonal and communication skills, while maintaining both kind and professional demeanor.
- Be a self-starter, but able to work as a team unit.
- Strong attention to detail and organizational abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficient in using technology.
- Flexibility to work operating hours, including some evenings and weekends.
Nice To Haves
- Familiarity with veterinary terminology and procedures is a plus!
Responsibilities
- Greet and check in clients and their pets in a warm and friendly manner.
- Answer occasional phone calls, addressing inquiries about pets under our care.
- Collect and update client and patient records electronically, ensuring accuracy and confidentiality.
- Assist with billing and accounts receivable tasks, including processing payments and reconciling invoices.
- Coordinate with veterinary staff to ensure smooth patient flow and timely communication.
- Provide information and educate clients on hospital and grooming services, products, and policies.
- Maintain a neat and organized reception area, ensuring a clean and professional environment.
Benefits
- $1500.00 onboarding signing bonus paid in three installments: $500.00 on 1st paycheck/$500.00 upon completion of training/ $500.00 6 months post-training
- $15.50 - $16.50 per hour
- Free In-House Veterinary Services
- At cost third-party veterinary services and products
- Paid Vacation and Holidays
- Health Insurance
- Dental and Vision Insurance
- Short-Term and Long-Term Disability
- Retirement
- Uniform and Shoe Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
