Veterinary Software Trainer

Ezyvet • Frisco, TX

216d

About The Position

This position is within the IDEXX Veterinary Software division, known for developing groundbreaking products in the veterinary field. Veterinarians and their teams depend on Software Trainers (ST) to guide them in utilizing these software solutions effectively and to resolve technical issues that arise. We are seeking individuals, like you, who excel in communication, possess strong organizational skills, and approach every customer interaction with empathy and a spirit of teamwork. In your role as an ST, you will collaborate closely with other IDEXX teams to formulate strategies that sustain our Customer Accounts, emphasizing education and tailored customer-centric solutions. Your responsibilities will include implementing and providing training to the practice staff on effectively utilizing the IDEXX Practice Management Systems. Additionally, you will support customer needs post-implementation to enhance and optimize their use of the software solutions. As a member of the field team, you will operate and travel from a home office. You will leverage various programs to organize and plan your customer visits, allowing you to act as a genuine IDEXX Ambassador and be regarded by your customers as a reliable advisor. You are responsible for managing your schedule in alignment with your customers' unique characteristics and needs, while also focusing on your professional growth and development. Occasionally, you will need to modify your schedule to meet customer demands, including visits to emergency practices during late-night hours.

Requirements

• Minimum of two (2) years of experience within the veterinary industry.
• Background in training and/or leadership strongly preferred.
• Effective communication and collaboration skills with customers, leaders, and colleagues.
• Ability to cultivate strong partnerships with customers and peers.
• Proactive mindset for planning and prioritizing work in a dynamic environment.
• Effective listening skills to ascertain customer needs.
• Proficiency in learning and using technology, including computers, tablets, printers, and smartphones.
• Familiarity with computer networking is an added advantage.

Responsibilities

• Implement and provide training to practice staff on effectively utilizing the IDEXX Practice Management Systems.
• Support customer needs post-implementation to enhance and optimize their use of the software solutions.
• Collaborate closely with other IDEXX teams to formulate strategies that sustain Customer Accounts.
• Manage your schedule in alignment with customers' unique characteristics and needs.
• Act as a genuine IDEXX Ambassador and reliable advisor to customers.
• Guide and support the Change Management process for integrating new systems into daily operations.

Benefits

• Opportunity to visit remarkable towns and locations, including Canada.
• Robust support system to facilitate success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services