Veterinary Software Support Specialist

IDEXX Laboratories • Frisco, TX

77d • $21 • Hybrid

About The Position

As a Veterinary Software Support Specialist, you will perform a variety of software-related activities, providing information, resolving issues and ensuring satisfaction. Respond to requests and address questions/issues/problems/concerns. Support may consist of answering customer questions, or other priorities. You will determine needs, research and provide solutions, coordinating with other team members as needed. Ensure ongoing satisfaction and continuing strong business relationships. This position is a hybrid role with a requirement of being in our Frisco, TX office 3x per week (Wednesday is mandatory).

Requirements

• Must have 1+ years experience with ezyVet software OR 1+ years experience in a technical customer support role (Vet Radar, Smartflow, etc).
• High School diploma or equivalent combination of education and experience required.
• Associates degree, Bachelors degree or equivalent preferred.
• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.
• Ability to work independently and as part of a team.
• Supervisory skills, if a lead position.
• Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
• Personal computer skills, including Microsoft Office.
• Fluency in the English language.
• Extended hours may be required (holidays, weekends based on need).

Responsibilities

• Provides customer technical support for software products and services.
• Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, troubleshooting and repairing system, database or data communication issues, or other priorities.
• Determines customer needs, researches and provides solutions, coordinating with other team members as needed.
• Ensures ongoing customer satisfaction and continuing strong customer relationships.
• Supports quality management system and other compliance requirements.

Benefits

• Hourly rate of $21.50 per hour
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

What This Job Offers

• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees