Veterinary Services Supervisor

Joybound People & Pets • Walnut Creek, CA

4d • $45 - $48 • Onsite

About The Position

The Joybound People and Pet's Clinic is seeking a dedicated and compassionate leader to join our veterinary clinic team to assist in providing essential care for shelter animals and community pets. The ideal candidate is a service-driven leader who values kindness, respect, and collaboration, and leads with empathy and integrity. As a key part of our organization, the supervisor will work closely with clinic leadership and other departments to help grow and elevate our programs, ensuring we continue to provide the highest quality care to animals, their families, our communities and partners. If you are a self-motivated professional who thrives in a dynamic environment, maintains high standards of medical and nursing care, and is eager to support and inspire a diverse clinical team, this role could be for you! Position Summary: In addition to responsibilities of clinic veterinary support staff role, provides training, guidance and support for all other clinic support staff in delivery of all medical services across all programs to Joybound shelter guests, clients and their animals. Supports and collaborates with Veterinary Services Manager and clinic Director(s) on administrative tasks including but not limited to training, inventory, scheduling, hiring, compliance, and data projects.

Requirements

• Lead with a spirit of empathy, collaboration, inspiration and integrity as reflected in Joybound’s core values.
• Communicate in a respectful, professional, and kind manner at all times with coworkers, clients, and community members, demonstrating active listening and maintaining a solutions-focused approach when addressing concerns or conflicts.
• Collaborate effectively as part of a team, fostering a supportive and inclusive work environment and a positive team culture.
• Comfort and ability to maintain composure and professionalism in high-stress, fast-paced and changing situations
• Self-motivated, able to work with little or no supervision, including proactively seeking clarification or support when needed to ensure quality performance.
• Competent with computer systems including use of multiple electronic medical record keeping software required, competent with use of excel and Outlook preferred.
• Ability to communicate clearly, effectively and respectfully, verbally and in writing, to staff, volunteers and members of the public.
• Affection for animals, concern for their welfare, and a willingness to accommodate animals in the workplace.
• Pre-employment background screening required.
• Must have a valid California Driver’s License and must not have more than two at-fault incidents in a three-year period and no major at-fault violations in the last ten years and must be insured.
• Minimum of 3 years working as an RVT within the last 5 years. Experience in High-Volume & High Quality S/N, surgery and animal sheltering is preferred.
• Minimum of 1 year management or leadership experience required.
• Proven ability to evaluate and coach clinic team members and volunteers of diverse backgrounds and experiences.
• Ability to communicate clearly, effectively and respectfully, verbally and in writing, to staff, volunteers and members of the public.
• Fear Free certification or willingness to become Fear Free certified.

Responsibilities

• Lead by action and example to advance a culture of positivity, professionalism, trust, transparency, empathy, and excellence at Joybound (use for managerial/leadership roles)
• Provide day-to-day support guidance and training of the RVTs, VAs, VSRs and volunteers across all clinic programming under the direction of the Veterinary Service Manager, Director of Veterinary Services, and Director of Veterinary Medicine. Lead by example of high-quality standard of animal handling and nursing care.
• Be a point of contact for questions, concerns or feedback about all clinic programming from departments across the Joybound organization, and direct questions or concerns to Managers or Directors as needed for decision-making. Act as clinic representative as assigned for meetings, tours and events.
• Assist clinic leadership with identifying candidates for open positions via review of resumes in Paycom. Across all clinic programs, assist with onboarding and training of new hires, assist and collaborate on training current clinic team members to elevate their skills, and provide coaching as needed.
• In collaboration with clinic support staff, assist with inventory maintenance including monitoring for low stock, upcoming expiration dates, need for replacement of equipment and some ordering. With direction from Manager assist with scheduling and documenting regular equipment maintenance.
• Assist Manager with scheduling clinic support staff; give input on appropriate schedule placement for individuals and assist with any schedule changes.
• Assist and/or lead volunteer training for roles within the clinic.
• Reporting of data pertinent to clinic goals as assigned by Manager or Director(s), such as length of stay for shelter guests, clinic services provided to clients, or assessment of pilots of new or updated processes or protocols.
• Assist in maintaining compliance with State and Federal laws and regulations as directed by Manager or Director(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees