Veterinary Referral Relationship Manager, UVES
About The Position
At Upstate Veterinary Emergency & Specialty Care, the Referral Relationship Manager (RRM) will help strengthen partnerships with referring veterinarians and drive hospital growth through strategic outreach and relationship management. This field-based role serves as the primary liaison between our hospital and the referring veterinary community, building strong partnerships, improving the referral experience, and supporting access to specialty and emergency care. The RRM reports functionally to the Referral Group Manager and operationally to the local Hospital Director. In this role, you will develop and implement referral outreach strategies, connecting with veterinarians, practice teams and community partners through in-person visits, calls, and ongoing communications. You will plan and host continuing education events, hospital tours, and other community engagement activities, while collaborating with hospital leadership, marketing partners, and cross-functional teams to promote hospital services, optimize the referral experience, and support business growth. Using CRM systems and performance data, you will track referral activity, monitor trends, and support data-informed growth strategies in a fast-paced, relationship-driven environment.
Requirements
- 3–5 years of experience in account management, marketing, business development, and customer service
- Strong communication and relationship-building skills
- Highly organized with the ability to manage multiple priorities
- Comfortable using CRM systems and performance reporting tools
- Valid driver’s license and clean driving record
- Reliable transportation with ability to travel locally to referring hospitals
- Ability to occasionally work evenings or weekends to support events
Nice To Haves
- Veterinary health industry leadership experience strongly preferred
Responsibilities
- Develop and implement referral outreach strategies
- Connecting with veterinarians, practice teams and community partners through in-person visits, calls, and ongoing communications
- Plan and host continuing education events, hospital tours, and other community engagement activities
- Collaborate with hospital leadership, marketing partners, and cross-functional teams to promote hospital services, optimize the referral experience, and support business growth
- Using CRM systems and performance data, you will track referral activity, monitor trends, and support data-informed growth strategies in a fast-paced, relationship-driven environment.
Benefits
- Generous Paid Time Off policy, and Paid Holidays
- Medical, Dental, and Vision Health Insurance Plans
- Discounted Employee Pet Insurance and Employee Pet Food through Hill's Science Diet and Royal Canin
- Discounted Employee Pet Care Services at UVES
- 401k Planning, with Employer Matching Structure
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
