Veterinary Referral Coordinator

BluePearl Pet Hospital

3d•Onsite

About The Position

Looking to grow your veterinary career in a specialty hospital setting? We’re hiring a Referral Coordinator (RC) to provide high-level reception and client support for our Internal Medicine (IM) service, with opportunities to assist the Emergency (ER) team and support administrative workflows. This role is ideal for a highly engaged, experienced veterinary professional who enjoys client interaction, thrives in a fast-paced environment, and wants to take ownership of responsibilities beyond traditional front desk duties. Schedule Sunday–Wednesday Includes holidays Opportunity for additional hours in Emergency

Requirements

Veterinary reception or clinical experience required
Strong communication skills and a compassionate, professional presence
Comfortable discussing estimates and payments with clients
Highly organized, detail-oriented, and able to multitask in a busy environment
Positive, proactive, and willing to take ownership of responsibilities
Interested in professional growth and being involved in hospital initiatives
Flexible and dependable, including weekends and holidays

Responsibilities

Serve as a primary point of contact for clients and patients visiting Internal Medicine
Answer phones, schedule appointments, and support clients with questions and next steps
Welcome and check in clients with empathy, professionalism, and efficiency
Communicate with medical teams to support smooth patient flow and preparedness
Guide clients through estimates, invoices, and financial conversations
Perform follow-up calls and support an outstanding client experience
Provide reception support to Emergency during busy periods as needed
Ensure accuracy in documentation, invoicing, and front desk processes
Assist with administrative tasks and contribute to hospital projects or committees
Work directly with Client Service Manager processing End of Day finances, client complaints, financial audits, and auditing.