Veterinary Receptionist

Community Veterinary Partners • Liverpool, NY

79d • $15 - $16

About The Position

Join Our Veterinary Team as a Client Service Representative! Are you passionate about helping people and their pets? Do you thrive in a fast-paced environment and take pride in providing outstanding customer service? If so, we want to meet you! Liverpool Animal Health Center is a busy 5 doctor practice that sees cats, dogs, pocket pets, and exotics. We are AAHA and NYSVMS accredited, meaning we offer excellent standards of care. We're proud to say that we have a healthy doctor to support staff ratio, a low turnover rate, and many of our staff have been with us 10-15+ years! Our hospital also prioritizes a work-life balance. We close at 6 pm Monday-Friday and 12 pm on Saturdays. This means no on-call hours and staff rotate Saturdays, giving you ample opportunity for full weekends off. Team members also have a day off during the week, giving you time for "life" like getting a hair cut, an oil change, or going to the dentist. (Or maybe you just want to sleep until noon and then binge tv!) We're looking for a Client Service Representative (CSR) who will be the warm, welcoming face and friendly voice of our veterinary practice. In this role, you'll play a vital part in creating positive experiences for both pets and their people from the first phone call to the final farewell at checkout.

Requirements

• Goes the extra mile to delight clients, not just satisfy them
• Has a friendly, upbeat personality and enjoys connecting with people
• Thrives in a multitasking environment and is eager to learn new things
• Stays calm and collected under pressure, with a healthy dose of empathy
• Understands the emotional nature of veterinary care and handles it with grace
• Is tech-savvy and familiar with tools like Microsoft Outlook and Word
• Can adapt to busy days or slower moments with equal enthusiasm
• Brings strong problem-solving and time-management skills to the table

Responsibilities

• Answering a high volume of incoming calls with professionalism and compassion
• Scheduling and confirming appointments
• Handling prescription requests (in person, over the phone, and via fax)
• Updating electronic patient records and uploading medical files/images
• Checking in/out patients and managing payments
• Collaborating with doctors and technicians to support client needs
• Educating pet owners about our products, services, and wellness plans

Benefits

• A competitive salary
• Employee discounts on veterinary services for your pets
• A supportive and collaborative work environment
• Benefits available including, but not limited to, medical, dental, and vision insurance
• A uniform stipend
• 401k with a match
• Paid time off
• Parental leave
• Life insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services