Veterinary Receptionist

Mercy Animal Hospital • Monroe, NC

418d • $29,120 - $34,320

About The Position

The Veterinary Receptionist at Mercy Animal Hospital plays a crucial role in ensuring the smooth operation of the veterinary practice by providing exceptional customer service and administrative support. This position is essential for managing client interactions, scheduling appointments, and maintaining communication between clients and medical staff, all while contributing to a high-performing veterinary environment.

Requirements

• 1 year of veterinary experience preferred.
• 1 year of customer service experience required.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Flexibility in scheduling, including weekends and holidays.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Nice To Haves

• Previous veterinary experience is preferred.
• Clerical knowledge is beneficial.

Responsibilities

• Provides excellent customer service in-person, over the phone, email, and text, especially during high-stress situations.
• Manages lobby flow and calms distressed pet owners while scheduling appointments.
• Maintains continuous communication with medical support staff and doctors.
• Assists with medication pickups and inquiries, providing information about services and products.
• Inputs and manages data in practice management software.
• Assists with retail sales, weighing pets, processing faxes, and maintaining updated patient/client records.
• Reconciles cash drawer.

Benefits

• Pet discounts
• Professional development assistance
• Simple IRA Plan
• Health Benefit Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed