Veterinary Receptionist

Southern Veterinary Partners • Lakewood, CO

301d • $19 - $20

About The Position

Lakewood Veterinary Hospital is located just right outside of Denver in Lakewood, Colorado. We are an AAHA accredited hospital providing veterinary care to dogs and cats. Lakewood Veterinary Hospital is a full-service animal hospital and welcomes both emergency treatment cases as well as pet patients in need of routine medical, surgical, and dental care. Here at Lakewood Veterinary Hospital, our team of dedicated professionals strive to provide compassionate care and high quality service to our patients and their human families in a clean and caring environment. If you are a passionate and caring team player please apply today!

Requirements

• Experience with veterinary software is preferred.
• Strong verbal and written communication skills.
• Ability to manage stressful situations.
• Possession of organizational skills.
• Critical thinking skills.

Responsibilities

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian's instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Provide excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Utilize standard office/business equipment.
• Possess knowledge of veterinary medical terminology and procedures.
• Work a flexible schedule including some weekend and holiday shifts.
• Work independently on assigned tasks as well as accept direction on given assignments.
• Possess organizational skills.
• Utilize critical thinking to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits

• Pay range of $19.00-$20.00/hour based on experience.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary & AD&D).
• Short Term Disability.
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only.
• Educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
• Teladoc- FREE doctor access 24/7.
• Discounted Veterinary Care.
• Employee Assistance Program (EAP).
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services