Veterinary Receptionist - Lockport, NY
About The Position
Wright’s Corners Animal Care Center is Hiring a Veterinary Receptionist! Are you passionate about providing outstanding patient care and exceptional client service? If so, we would love to hear from you! Wright’s Corners Animal Care Center is looking for an established veterinary receptionist to add to our team of compassionate professionals who aim to provide high-quality veterinary care. Ever wonder what it would be like to work in the vet field and still have a life? Well, at Wright’s Corners Animal Care Center, we don't work nights or holidays, and our 8am-12pm shifts on Saturdays are rotated through, so we have most weekends off!
Requirements
- Minimum of two (2) years of experience in a client-facing role providing professional customer service in person and over the phone.
- Excellent verbal and written communication skills are a must!
- Superior relationship-building skills. Are you great at remembering the small things clients share and then enjoy asking them about it the next time they come in?
- Must be tech savvy with the ability to learn new software and enter data with accuracy and consistency.
- Dependability. Clients count on us to be there for their furry (and not so furry) family members.
- Prior veterinary experience is not required, but a love for animals and a sincere interest in the animal care field are essential!
Responsibilities
- Assisting clients in person, over the phone, and via email by scheduling appointments and answering questions.
- Contributing to a great visit, checking clients in when they arrive, and following internal processes each time.
- Checking clients out when their appointment is over, making sure they have follow-up care scheduled when needed, and collecting payment for their pet’s visit.
- Making sure to carefully follow practice policies and procedures designed to WOW pet parents with our high-quality and compassionate care.
- Assisting your team members with a variety of general duties, such as helping to keep the reception area neat and tidy, drafting memos, correspondence, reports, and other documents.
- Sharing your unique gifts and talents with the team by suggesting new ideas or ways we can show how passionate we are about helping pets live long, healthy lives!
Benefits
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
- Flexibility with scheduling to ensure a healthy work-life balance
- Occasional coffee runs, ice cream parties, and meals on us
- Rotating Saturday shifts
- No nights, on-call shifts, or holiday hours
- Mentoring and support as you grow and advance your career – The more you know, the better off we all are!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
