Veterinary Receptionist - Aiken, SC

Vetcor • Aiken, SC

1d • Onsite

About The Position

Veterinary Services of Aiken is Hiring a Client Care Representative! Position Details Role: Client Care Representative Status: Full-time Salary: Negotiable and based on experience Schedule: M-F 7:30 AM- 6:00 PM (4 days) Veterinary Services of Aiken is seeking to add a fulltime Client Care Representative to our team. While experience in the veterinary space would be ideal, we are willing to train someone with the “it factor” we look for. Our CCRs are the face and voice of the practice, and are responsible for much more than simply answering phones and scheduling appointments. You will be expected to become well versed in our medical protocols and terminology, and learn how to ask clients the right questions on the phone to best help their pets. You must be able to handle financial transactions correctly and efficiently, and be comfortable with client communication technology such as two-way texting, emailing and online booking. You must be comfortable around animals and the smells and messes that sometimes come along with them. CCRS are expected to keep the lobby and client restroom clean and neat at all times. Ours is a fast-paced environment, with simultaneous high call volume and in-person client interactions, so you must be able to switch gears seamlessly and remember to circle back to the previous task, all while keeping multiple balls in the air. The CCRs work a full-time schedule that is typically four 10-hour days per week with one hour unpaid each day for lunch. While the daily hours may fluctuate slightly, you must be available to work 7:30 AM to 6:00 PM. We are closed on the weekends. We offer a full suite of benefits, including: Financial Benefits A flexible approach to compensation that will reflect your skillset and future performance 401(k) matching & Roth Retirement Savings Plan Flexible Spending Account (full-time only) 529 Savings Plan Tuition Support Program (full-time only) Referral bonus program Wellness Benefits Health Insurance, including medical, dental, and vision (full-time only) Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only) All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only) Sick Time / Paid Time Off Free/discounted lab work for all employee pets Pet discounts on services and products Pet food discount program Workplace Benefits Quarterly Team Rewards Bonus Program Professional development opportunities Continuing education allowance Uniform allowance Lifestyle Benefits Six paid holidays (full-time only) Employee Assistance Program Employee discount program Think you’re the client care representative we’re looking for? Apply today! Diversity, equity, and inclusion are core values at Veterinary Services of Aiken and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Requirements

• Must be comfortable around animals and the smells and messes that sometimes come along with them
• Must be able to switch gears seamlessly and remember to circle back to the previous task, all while keeping multiple balls in the air
• Must be available to work 7:30 AM to 6:00 PM

Nice To Haves

• Experience in the veterinary space

Responsibilities

• Answering phones
• Scheduling appointments
• Becoming well versed in our medical protocols and terminology
• Learning how to ask clients the right questions on the phone to best help their pets
• Handling financial transactions correctly and efficiently
• Comfortable with client communication technology such as two-way texting, emailing and online booking
• Keeping the lobby and client restroom clean and neat at all times

Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees