Experienced Veterinary Receptionist
About The Position
Animal Hospital of Lewisville is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to join our fast-paced, team-oriented hospital. This is not an entry-level opportunity . We are looking for a professional who can confidently manage client interactions, support hospital flow, and deliver a high level of service in a busy veterinary or medical environment. If you have prior experience in veterinary medicine, specialty/ER, or human healthcare front desk operations , and thrive in a role that requires multitasking, communication, and attention to detail , we encourage you to apply. At Animal Hospital of Lewisville, we are committed to providing compassionate, high-quality veterinary care to pets and families in Lewisville and the surrounding communities. Our team is supportive, collaborative, and focused on creating a positive, efficient, and professional experience for every client and patient.
Requirements
- 1–2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or medical front desk professional
- Proven ability to multitask in a high-volume environment
- Strong communication skills with a focus on client service and professionalism
- Experience with appointment scheduling, phone systems, and payment processing
- Ability to remain calm and efficient in busy or high-stress situations
Nice To Haves
- Experience in veterinary general practice, specialty, or ER settings
- Familiarity with veterinary software (e.g., Avimark, Cornerstone, ezyVet, etc.)
- Strong understanding of basic veterinary terminology and workflows
Responsibilities
- Serve as the first point of contact for clients in person and over the phone
- Deliver professional, efficient, and empathetic customer service
- Guide clients through appointments, wait times, and treatment processes
- Handle sensitive conversations with professionalism and care
- Schedule appointments and manage a high-volume phone system
- Verify patient records, vaccination status, and medical history
- Process invoices, payments, and financial transactions accurately
- Maintain organized and detailed electronic medical records
- Communicate effectively with veterinarians and technical staff
- Support patient flow for both scheduled and urgent appointments
- Assist with prescription and product fulfillment as directed
- Help maintain an efficient and organized front desk environment
Benefits
- Competitive hourly pay, starting at $15/hr+ based on experience
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid Time Off (PTO)
- Employee pet care discounts
- Ongoing training and career development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
