Veterinary Receptionist

Cainhoy Veterinary Hospital • Charleston, SC

1d • Onsite

About The Position

Cainhoy Veterinary Clinic is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. Cainhoy Veterinary Hospital opened in February of 2021 and is a state-of-the-art, full-service veterinary hospital with the mission to be Cainhoy’s premier Veterinary Hospital by delivering high-quality, individualized, and compassionate care to the community we serve. We cater to the dogs and cats of the Cainhoy Historic District in Charleston, SC and the surrounding areas.

Requirements

• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Nice To Haves

• Previous experience as a veterinary receptionist or medical office assistant preferred

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests.
• Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Benefits

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed